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Cleaning company claim, court please help me

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  • #16
    Re: Cleaning company claim, court please help me

    Originally posted by chlodella View Post
    I had no letters or notifications from them, the only thing they attempted to do was visit me later evening walking into my house and shouting the odds nothing else ...
    They walked into your house (unannounced?), using their (unauthorised) keys, and then behaved in an abusive or threatening manner?

    Make sure that you put this in your letter to them, and if necessary, your defence. Given their behaviour to date, it might be wise to appraise the local police of this situation (which could also be mentioned in your documentation).

    Comment


    • #17
      Re: Cleaning company claim, court please help me

      In your 1st post on this thread, you say you have acknowledged service from Northampton.

      When (date) did you receive it?

      When (date) did you acknowledge it?

      What did you 'say' in it?
      CAVEAT LECTOR

      This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

      You and I do not see things as they are. We see things as we are.
      Cohen, Herb


      There is danger when a man throws his tongue into high gear before he
      gets his brain a-going.
      Phelps, C. C.


      "They couldn't hit an elephant at this distance!"
      The last words of John Sedgwick

      Comment


      • #18
        Re: Cleaning company claim, court please help me

        Right here goes have submitted defence , what do you think?

        Prior to this claim I always paid in full monthly via a bank
        transfer. I refused to pay what they claim as work was not
        completed satisfactory as per our verbal agreed on start of
        service. This firm was aware I was unhappy with service an
        promised to rectify. A good proportion claimed was not carried
        out. I signed no agreement all was verbally agreed. They have
        issued no default notice, the only way they have tried to confer
        with me about this matter was via harassing phone calls and to
        arrive at my home at nearly 8pm one evening an try to aggressively
        agree what they expected. I was in bed poorly my husband dealt
        with them an promptly asked the lady director @@@@@ to leave.
        This firm have also without my consent had multiple copies of my
        house keys cut and only returned 1 via post, despite distributing
        said keys to multiple cleaners. My regular cleaners left there
        employment and they sent the husband of the director a man on one
        occasion despite me asking specifically for a lady, I suffer
        severe anxiety and depression and have MS anything out of habitual
        makes me ill and affects my condition which they are well aware
        of. They never did introduced a new regular lady who I was happy
        with.
        We moved home and they were obviously finding it difficult for
        anyone to cover our area distance seemed a problem as we are out
        in the country compared to a previously easy town. The firm said
        they would cover but it was quite obvious whoever they had given a
        key to had done very little as the house was virtually how we had
        left it on a Friday they were supposed to clean all through our
        bungalow and it was only a bed change and the ironing you could
        see had been done, no hovering no dusting etc, I thought they
        would rectify this and gave them a while to sort out after a
        telephone call to @@@@@@@.
        They are trying to invoice me weekly for 3hrs on a Friday and two
        on Tuesday. Fridays I was always out of the property on activities
        so they were alone always. Tuesdays they ironed, which was done
        but not satisfactorily again I was usually out on activities.

        Now i find after no notification they are trying to claim two
        months which I didn't pay as there had been nothing cleaned much
        as far as I was concerned. The amount there claiming is £608,89p
        with a unfair amount of interest which I request is dismissed. No
        further conversation has been entered into with the claimant as
        there are to aggressive in there approach to this matter.

        I would agree to pay the ironing part of this claim @ 12.50 x
        16hrs =£200.00 However the rest I dispute as it was not done
        satisfactorily and as per our verbal agreement that a regular
        cleaner was deployed to us as agreed at start of service.

        I really cannot stress how ill this has made me and totally refute
        that the claimant has made any effort to resolve this
        satisfactorily and indeed short shrift was given to the wife
        director turning up at my home at 8pm when i am ill in bed
        harassing us for payment when I have already stated what i
        prepared to pay.


        @@@@@@@@@@- from the family @@@@@@@

        Comment


        • #19
          Re: Cleaning company claim, court please help me

          How much are you claiming for the cost of changing the locks?

          Comment

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