Re: Lifestyle money + lifestyle claims
Response from FOS:
Going by the assessment of 10 June they haven't upheld your complaint for the payments on these 3 PPI claims:
Can you tell me what the settlement amounts were for each of these?
Also how many £398 (or there abouts) administration fees did you pay in total?
Response from FOS:
Dear Mr Woodhouse
Thank you for your email - I apologise for the delay in responding, I have been considering the points you have raised.
I have based my assessment on what I believe to be fair and reasonable in the circumstances - with this in mind, I believe a breach of contract has occurred on one of your claims and this should be refunded to you. I have taken your points into consideration, however, my opinion remains the same and I am unable to fully uphold your complaint. I note that you wish to refer your complaint for an ombudsman to review and I will arrange for this to happen. I will send you correspondence confirming this and the process going forward.
Yours sincerely
Thank you for your email - I apologise for the delay in responding, I have been considering the points you have raised.
I have based my assessment on what I believe to be fair and reasonable in the circumstances - with this in mind, I believe a breach of contract has occurred on one of your claims and this should be refunded to you. I have taken your points into consideration, however, my opinion remains the same and I am unable to fully uphold your complaint. I note that you wish to refer your complaint for an ombudsman to review and I will arrange for this to happen. I will send you correspondence confirming this and the process going forward.
Yours sincerely
1. Santander - Resolved and received offer of settlement in July 2013 (administration fee not refunded).
2. Barclaycard - Resolved and received offer of settlement in October 2012 (administration fee not refunded).
3. Barclaycard - Resolved and received offer of settlement in September 2011 (administration fee not refunded).
2. Barclaycard - Resolved and received offer of settlement in October 2012 (administration fee not refunded).
3. Barclaycard - Resolved and received offer of settlement in September 2011 (administration fee not refunded).
Also how many £398 (or there abouts) administration fees did you pay in total?
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