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We had a solar PV system installed on the 6th December 11taking advantage of the governments 43p feed-in tariff which was guaranteed for25 years before it’s reduction to 21p after 12 December 2011. From day one the system never worked evenafter five visits from service engineers and the final straw was we found thesystem installed was of a lower specification to that by which we were quotedand paid. Our supplier recognised thisand offered partial reimbursement of money rather than the full amount we wereentitled too.
Rather than continuing the dispute by which we appeared tobe getting nowhere we involved the credit card company in April 12 and havebeen successful in our claim under section 75 of the credit consumer actclaiming the full amount even though 40% was paid by credit card and theremainder via a bank transfer. The bank statethey take no responsibility for the disposal of the system and will be taking legalactions against our supplier\installer. We suspect the supplier\installer will eventually settle this amount andthen wish to retrieve the solar PV panels off our roof and the inverter withinour property. We have lost outfinancially since the installation and will continue to do so over the next 25years, because if the system is decommissioned and we decide to re-instate anew one by others the government will only pay the reduced 21p kWp over thenext 25 years. Our question is who doesthe equipment now belong too as ideally we would like an independent contractorin to attempt repairs? Can we charge forroof rental as this company have broken the contract with us. We wish to make this as difficult as possiblefor them to retrieve any equipment if indeed they are entitled to it? The service has been nothing short ofappauling. Thank you in advance for your assistance.
Rather than continuing the dispute by which we appeared tobe getting nowhere we involved the credit card company in April 12 and havebeen successful in our claim under section 75 of the credit consumer actclaiming the full amount even though 40% was paid by credit card and theremainder via a bank transfer. The bank statethey take no responsibility for the disposal of the system and will be taking legalactions against our supplier\installer. We suspect the supplier\installer will eventually settle this amount andthen wish to retrieve the solar PV panels off our roof and the inverter withinour property. We have lost outfinancially since the installation and will continue to do so over the next 25years, because if the system is decommissioned and we decide to re-instate anew one by others the government will only pay the reduced 21p kWp over thenext 25 years. Our question is who doesthe equipment now belong too as ideally we would like an independent contractorin to attempt repairs? Can we charge forroof rental as this company have broken the contract with us. We wish to make this as difficult as possiblefor them to retrieve any equipment if indeed they are entitled to it? The service has been nothing short ofappauling. Thank you in advance for your assistance.
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