Morning All,
Please could someone help me sort this out for my Niece?
2 years a go, she cancelled the Virgin Media contract for home phone and tv she had taken out at her student accomodation. The contract was due to expire, she gave the neccesary notice and has written confirmation from Virgin that it was all done and dusted.
Despite that, Virgin media continued to take 3 lots of monthly payments from her account via ddr. As soon as she realised this, she cancelled the ddr and asked numerous times for Virgin media to refund the money - yes you guessed it - no refunds were made!
She approached her bank who advised that as the payments were no due, she could claim them back via the ddr guarantee, which she did.
Since then she has been harrassed by numerous DCAs each time she explains the situation, they back off but then another DCA comes calling.
This has gone on for 2 years and she is very stressed out about it.
I have written to Virgin Media on 3 occassions recently asking them to explain what is going on but they have failed to reply on all 3 occassions.
How can I move this forward and if as I suspect, my Niece owes them nothing yet they have passed her details to numerous DCAs who have harrassed her for 2 years while she has been studying for her degree, how do I go about getting them to compensate her?
Many many thanks for your help
Regards
Kevin
Please could someone help me sort this out for my Niece?
2 years a go, she cancelled the Virgin Media contract for home phone and tv she had taken out at her student accomodation. The contract was due to expire, she gave the neccesary notice and has written confirmation from Virgin that it was all done and dusted.
Despite that, Virgin media continued to take 3 lots of monthly payments from her account via ddr. As soon as she realised this, she cancelled the ddr and asked numerous times for Virgin media to refund the money - yes you guessed it - no refunds were made!
She approached her bank who advised that as the payments were no due, she could claim them back via the ddr guarantee, which she did.
Since then she has been harrassed by numerous DCAs each time she explains the situation, they back off but then another DCA comes calling.
This has gone on for 2 years and she is very stressed out about it.
I have written to Virgin Media on 3 occassions recently asking them to explain what is going on but they have failed to reply on all 3 occassions.
How can I move this forward and if as I suspect, my Niece owes them nothing yet they have passed her details to numerous DCAs who have harrassed her for 2 years while she has been studying for her degree, how do I go about getting them to compensate her?
Many many thanks for your help
Regards
Kevin
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