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recently purchased an american fridge/freezer from Currys. On delivery the guys managed to drop the item causing scratching and dents to about 25 inch of one of the sides.
The damage was entered on the delivery note and was told that someone will be in contact.
I confirmed the damage immediately to Currys via e mail.
Today i had a phone call asking if i wanted discount or replacement. they offered £45 (I may have accepted £150) so told them that i would have a replacement item.
I pointed out to them that as the fridge and freezer are full of food I would need them to deliver the new fridge/freezer and then to collect the damaged item once i had transferred the food across i.e. deliver replacement in morning and collect damaged late afternoon.
They appear not to grasp the need to keep frozen food frozen or chilled food chilled, and say that they cannot deliver and leave without the damaged item. What happens to the fozen/chilled food is my problem and not theres!
The damage was entered on the delivery note and was told that someone will be in contact.
I confirmed the damage immediately to Currys via e mail.
Today i had a phone call asking if i wanted discount or replacement. they offered £45 (I may have accepted £150) so told them that i would have a replacement item.
I pointed out to them that as the fridge and freezer are full of food I would need them to deliver the new fridge/freezer and then to collect the damaged item once i had transferred the food across i.e. deliver replacement in morning and collect damaged late afternoon.
They appear not to grasp the need to keep frozen food frozen or chilled food chilled, and say that they cannot deliver and leave without the damaged item. What happens to the fozen/chilled food is my problem and not theres!
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