Hi, I don't know if anyone will have had experience of this - or know the legal position - but Halifax have refused point blank to consider my I&E unless it is produced by a Debt Advice Agency.
I produced it with the verbal assistance of National Debtline on a "self help" basis and they confirmed to me that the figures in my expenditure sheet are within the parameters of the Common Financial Statement. I have pointed this out to the Halifax but they still refuse to deal with it.
Is there some obligation to deal fairly with your customers and take their circumstances into account?
Any pointers as to what I should write to them next would be very much appreciated ....... :beagle:
I produced it with the verbal assistance of National Debtline on a "self help" basis and they confirmed to me that the figures in my expenditure sheet are within the parameters of the Common Financial Statement. I have pointed this out to the Halifax but they still refuse to deal with it.
Is there some obligation to deal fairly with your customers and take their circumstances into account?
Any pointers as to what I should write to them next would be very much appreciated ....... :beagle:
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