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Hi
Just to let you all know, if you are getting your broadband and tv through a set top box, then you are likely to have problems with internet and tv dropping out. This is because the processor in the box cannot cope with both services, especially now that the BB is supposed to be faster.
We found this out on Saturday when we had an engineer come to try and get us working again.
He left me with a new box and the information that we need to contact Virgin Media for a modem.
So if this is the case for you, then phone 0800 0524000 and pick option 2, then ask for a modem.
They are easy to fit, so you can either have it sent to you (we ordered ours Saturday afternoon and it came today), or you can pay something like £25 to have an engineer fit it for you.
They come with all the cables, instructions and everything needed for you to be able to connect it up.
Anyway just thought I would pass this on incase it is of help to anyone else.
Just to let you all know, if you are getting your broadband and tv through a set top box, then you are likely to have problems with internet and tv dropping out. This is because the processor in the box cannot cope with both services, especially now that the BB is supposed to be faster.
We found this out on Saturday when we had an engineer come to try and get us working again.
He left me with a new box and the information that we need to contact Virgin Media for a modem.
So if this is the case for you, then phone 0800 0524000 and pick option 2, then ask for a modem.
They are easy to fit, so you can either have it sent to you (we ordered ours Saturday afternoon and it came today), or you can pay something like £25 to have an engineer fit it for you.
They come with all the cables, instructions and everything needed for you to be able to connect it up.
Anyway just thought I would pass this on incase it is of help to anyone else.
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