Another homeless person, on benefits.
He had only just set up a standing order to transfer £5 from one RBS account to another - both his.
Benefits were late in to the account, so he incurred £38 charges!
When he phoned RBS they told him he needed to go to his branch.
His branch said basically tough. He had spoken to the homeless girl who got her charges wiped, so told them he knew that they were not allowed by law to take charges from benefits and they said that was complete rubbish. As the benifit office is at fault, he needs to claim the charges from them.
I printed out the letter for him to take down to them. Just the basic letter so he could show them the formality of it and he will fill in his personel details if they do not refund.
Will let you know how he gets on.
Sally x
He had only just set up a standing order to transfer £5 from one RBS account to another - both his.
Benefits were late in to the account, so he incurred £38 charges!
When he phoned RBS they told him he needed to go to his branch.
His branch said basically tough. He had spoken to the homeless girl who got her charges wiped, so told them he knew that they were not allowed by law to take charges from benefits and they said that was complete rubbish. As the benifit office is at fault, he needs to claim the charges from them.
I printed out the letter for him to take down to them. Just the basic letter so he could show them the formality of it and he will fill in his personel details if they do not refund.
Will let you know how he gets on.
Sally x
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