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Problem with a matress brought from Bensons Beds

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  • Problem with a matress brought from Bensons Beds

    In July I brought at Matress from Bensons Bed, it was delivered to my new address in August when I moved.
    After 8 weeks the matress started to sag and was giving us back ache, despite it being a orthapedic matress.
    I contacted the shop who passed us on to the Customer Service Department who sent us a camera and asked us to send photos which we did.
    After not hearing from Bensons, I contacted the Customer Service Department again who told us that they have rejected the photos saying that there was nothing wrong with the matress at all. We asked the Manager of the Store and the Sales Person who sold it to us, to visit our home to look at the matress which they did, also taking further photographs.
    The Manager rang us to say that the photos had been rejected yet again and that the Head Office would not replace the matress or refund our money.
    I contacted Consumer Direct who told me to send a letter to the branch (recorded delivery) quoting the Sales of Goods Act, telling them what was wrong with the matress and that I wanted a refund or replacement. I gave them two weeks to rectify the problem, this runs out on Tuesday 21st December and so far we have had no response at all. Please could you advise us of the next stage of what to do next. Me and my husband are pensioners and feels that the company is taking adavantage of this, and we cannot afford to lose the £600 that the matress cost us.
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  • #2
    Re: Problem with a matress brought from Bensons Beds

    I have to say that we bought a bed from Bensons a Sealy orthapedic which lasted 13 years+.

    Recently we purchased a replacement bed and did some research and found that Benson's bed had a very bad customer service so we stayed very clear although we had been happy with our last purchase some 13 years ago.

    The next stage is if you do not hear from them on the 21st is to take a county court claim against them. Someone with more experience on these matters will pop in here to help you further. As it sounds like the bed is not fit for the purpose in which it was sold.



    Originally posted by pam47 View Post
    In July I brought at Matress from Bensons Bed, it was delivered to my new address in August when I moved.
    After 8 weeks the matress started to sag and was giving us back ache, despite it being a orthapedic matress.
    I contacted the shop who passed us on to the Customer Service Department who sent us a camera and asked us to send photos which we did.
    After not hearing from Bensons, I contacted the Customer Service Department again who told us that they have rejected the photos saying that there was nothing wrong with the matress at all. We asked the Manager of the Store and the Sales Person who sold it to us, to visit our home to look at the matress which they did, also taking further photographs.
    The Manager rang us to say that the photos had been rejected yet again and that the Head Office would not replace the matress or refund our money.
    I contacted Consumer Direct who told me to send a letter to the branch (recorded delivery) quoting the Sales of Goods Act, telling them what was wrong with the matress and that I wanted a refund or replacement. I gave them two weeks to rectify the problem, this runs out on Tuesday 21st December and so far we have had no response at all. Please could you advise us of the next stage of what to do next. Me and my husband are pensioners and feels that the company is taking adavantage of this, and we cannot afford to lose the £600 that the matress cost us.

    Comment


    • #3
      Re: Problem with a matress brought from Bensons Beds

      A £600 mattress should last a lot longer than 5/6 mths and in any case would still be covered under the manufacturers guarantee.

      As you still have not heard from them under pre-litigation I would send them a final LBA (LETTER BEFORE ACTION) letter.

      Give them no more than 7 days to reach an agreement if still no response file your claim in small claims court on the 8th day.

      http://www.oft.gov.uk/business-advic...irly/sogahome/

      http://webarchive.nationalarchives.g...page38311.html

      http://www.hmcourts-service.gov.uk/i...aims/index.htm

      Good Luck
      If you think nobody cares if you're alive, try missing a couple of payments.

      sigpic

      Comment


      • #4
        Re: Problem with a matress brought from Bensons Beds

        7 days being over the xmas holiday period.

        Originally posted by pompeyfaith View Post
        A £600 mattress should last a lot longer than 5/6 mths and in any case would still be covered under the manufacturers guarantee.

        As you still have not heard from them under pre-litigation I would send them a final LBA (LETTER BEFORE ACTION) letter.

        Give them no more than 7 days to reach an agreement if still no response file your claim in small claims court on the 8th day.

        http://www.oft.gov.uk/business-advic...irly/sogahome/

        http://webarchive.nationalarchives.g...page38311.html

        http://www.hmcourts-service.gov.uk/i...aims/index.htm

        Good Luck

        Comment


        • #5
          Re: Problem with a matress brought from Bensons Beds

          Tuttsi,

          That is a good point not a lot can be done now I would get a first class recorded LBA sent off anyway and give them 7 days after the xmas holiday period to sort it.
          If you think nobody cares if you're alive, try missing a couple of payments.

          sigpic

          Comment

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