help with virgin - didnt use data

[magoogy]

just browsing around at phones as my contract is up tomorrow and logged into my account to see what offers are available for me - found my next bill would be £64 when its usually only £12 at the most....

looked and my recent calls is showing as;



over 5 hours of using the internet on my phone......i never ever use my internet at home unless my broadband is down..i never ever use it for over 5 hours

now my tarriff im on gives me 100 minutes and 100 texts and that is showing as i have 32 minutes left....

now virgin say they charge 30p a day for the net anyway



then i found out what is causing it.........was browsing on facebook on my laptop and my sister said are you out cos youre showing as being on web - hence i realised somehow my laptop and phone are connecting.........i phoned 789 again and got a nicer assistant who said it could be my wireless is connecting to my phone - i checked and saw the connection there.........i have now disconnected it but also told virgin to disconnect my internet as i dont use it on my phone anyhow.................

i now have to phone back on the 6th to see if it proves the above and if it does i will not have to pay the charges.........

im worried sick they will say i have to pay though.........how do i prove what happened?????????

phoned back today and they said to phone back tomorrow as the bill still isnt ready......had a reply off consumer direct who said i can be liable for the charges....

does anyone have any help please?

the laptop i was working on while it was connecting to the internet on my phone is also with virgin - so in effect i would be paying twice for something - i pay for xl virgin broadband and its only about £22 a month anyway........

[Guest]

Re: help with virgin - didnt use data

Wait until you know whether or not you will be charged and try to stop worrying until you do.

[magoogy]

Re: help with virgin - didnt use data

thanks hun......ill see if my bill is prepared tomorrow and then phone em and see whats what...fingers crossed....x

[magoogy]

Re: help with virgin - didnt use data

well - the bill was prepared this morning - 3 days overdue (its never been late before ever)............they contacted me and said it shows ive used gprs on the phone to stream over the internet at 48p a minute and the charges stand........im going to phone them tomorrow as i didnt have chance today - is there any advice as to what i can say???????? thanks...........this feels sooo unfair especially when i use them for my tv/phone and broadband which is unlimited...........

[Guest]

Re: help with virgin - didnt use data

How much are they charging you? Your first post states that they have indicated that your bill will be £64 when it is usually only £12 and yet the 48p per minute that you mention in the post above, if it is applied for five hours (which you mention in post #1) amounts to more than twice that.

[magoogy]

Re: help with virgin - didnt use data

i actually tried working it out and the costs never ever added up.......they told me id been on constantly for 5 hours at 48p a minute - then one said 48p for five minutes...........then, im told ive had 10 transactions which have amounted to £57 (the rest of the bill is my monthly amount which is right)....

i cannot see anywhere it says the true cost for going over your unlimited allowance (unfair usage policy in place)............surely this should be wrote down somewhere but, it isnt.......

I am sending a cheque for the £8.60 which i am not disputing and putting in writing the reason why - hopefully they will waive the charges due to it not being my fault....internet has been switched off on my phone now....

[Guest]

Re: help with virgin - didnt use data

OK, let us know what they say next and we can help from there if necessary.

[magoogy]

Re: help with virgin - didnt use data

well - to update you........i cancelled the direct debit like i said so i received the bill via the post.............they were charging me £64.....£8.60 was my normal charges and the rest were for using the internet on my phone............i put in writing as to why i thought i shouldnt pay the charges ..........ive today received an email saying they are going to credit the account with £25 but this means im still due to pay the £33 thats left........

part of me thinks this is a sign they know im in the right but part of me thinks should i just pay it and never get a contract sim again?????

£33 is a lot of money to pay for something i already pay for though and its irking me..