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Citizens Advice social policy impact report

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  • Citizens Advice social policy impact report

    Citizens Advice social policy impact report



    The Citizens Advice service provides advice to the public and uses their experiences to campaign for change at policy level. Although we can quantify the people we help by giving advice, it is harder to assess how many people we help through policy work. We estimate that during 2008/09 we helped nine million people through our policy work and also helped millions more through significant work with partners.
    This report highlights some of our successes and shows that the impact of our policy work is significant and wide-ranging. We would not achieve this influence without evidence from bureaux and their participation in campaigning activities. In 2008/09, over 80 per cent of bureaux were actively lobbying for change, carrying out local policy work as well as participating in national campaigns.
    Working with government, companies, regulators, trade associations and consumer groups, our policy teams have secured many changes this year, including:
    • Government focus on the take-up of benefits by low income households.
    • Changes in the rules on earningsfor people on employment and support allowance (ESA).
    • Changes to support for mortgage interest (SMI) which will make it a more effective safety net against repossession for mortgage arrears.
    • Regulation of sale and rent back agreements.
    • A joint protocol with the Local Government Association (LGA) on best practice in collection and enforcement of council tax arrears.
    • The introduction of state-led enforcement for Employment Tribunal awards.
    • Increases to Warm Front grants to cover the full cost of energy efficiency measures.
    • Provision in the Equality Bill against multiple discrimination.
    • Government regulation to allow tenants two months to find a new home if their landlord is repossessed for mortgage arrears.
    • Government regulation of letting agents.

    We hope this report, which sets out the most significant changes we have achieved, will show people in the Citizens Advice service, policymakers and external stakeholders how our policy work really makes a difference.
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