DPA Query

[EXC]

I spent the last couple of weeks abroad and was counting on getting my e-mails from the internet based Virgin Webmail. Unfortunately I had problems with my laptop freezing every time I logged into the site. It was predictably very frustrating and clearly a fault with Virgin.

I did manage to e-mail Virgin with the problem and they replied telling me that they're ''on the case''. Three days later they e-mail me again with the message below.

But does the Data Protection Act really prevent them from passing my issue from one e-mail helpdesk to another?

Hi

KANA EMAIL REF: 15521385

Thanks for getting in touch with the Virgin Media Support team.

Please accept our sincere apologies for the current issue you are
experiencing with your service. We understand how frustrating these
problems can be.

Your email has come through to support for cable broadband. As you get
your connection through your BT ADSL line we need to get you in-touch
with the Virgin.net support team.

As we are unable to forward your details due to data protection we have
to ask you to re-submit them or call 0845 454 2222. We apologise for the
inconvenience

We would like to advise you to email a brief description of your issue
to support@virgin.net. This will ensure that your form will be received
by the correct department. The team there can check through your fault
and hopefully find a solution for you.

Please do not reply to this email.

We apologise for any inconvenience caused and we are sure this will be
sorted for you very soon

If there's anything else we can help with, please let us know.

Kind regards,

Adam Quinn
Econtact Support Team
Virgin Media
KANA EMAIL REF:15521385

[natweststaffmember]

Re: DPA Query

Utter nonsense imho but next time perhaps Richard Branson might be the right person to contact if they cannot pass on a bloody email

[EXC]

Re: DPA Query

Thanks Nattie, though I'll wait for a second opinion before I take it up with Beardie.

[Guest]

Re: DPA Query

This is the kind of thing a company says when it does not have a proper grasp of Data Protection Act compliance.

Virgin Media: Privacy Policy

The link above has a section that begins "Disclosing your information" under which they state "Here's when we may provide information about you:" and the very first bullet point under that states "To employees and agents of Virgin Media to deal with any accounts, products and services provided to you by Virgin Media or our group companies now or in the future."

In short, Adam Quinn lied to you, he is stupid and he thinks you are too.

[charitynjw]

Re: DPA Query

The DPA allows a Data Controller to disclose your info to another party with your permission.

cnjw
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Why is it that, when you mention DPA, these people adopt the 'ostrich' defense (head in sand, talk through ars........................