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Hi to everyone and thanks to Enaid for a warm welcome.
I am need of some advice regarding consumer law. I will try to make the story as short as possible. Basically I paid a 50 % deposit up front on my credit card for a gas fire supply and fitted. The job was started and after two days i could see there were a number of faults with the instalation. I asked for the owner of the company to visit the job and asked him if he was happy with the work that had been done. He stated he was and just told me to let him finish the job.
I then got an independant installer to examine the work and was informed of a number of faults some serious. I informed Gas Safe who inspected and also confirmed the faults. Not wanting the company to return to my property i asked for a refund as the work was poor and I had lost all confidence in there ability to fit the fire.
Since then I have wrote letters to the company and my credit card as advised by consumer direct and have spoke with trading standards with no joy.
What I need to know is do I have a right to a refund and if i have to go to court with this will the court look at it and say I should have given them a chance to correct the work. My main reason for not allowing this is that i told them the problems with the fire before, so they have had a chance to correct them. I do not want these cowboys putting mine and my family at risk.
Thanks for any advice on this as it has dragged on now for 3 months and my house is like a building site.
John.
I am need of some advice regarding consumer law. I will try to make the story as short as possible. Basically I paid a 50 % deposit up front on my credit card for a gas fire supply and fitted. The job was started and after two days i could see there were a number of faults with the instalation. I asked for the owner of the company to visit the job and asked him if he was happy with the work that had been done. He stated he was and just told me to let him finish the job.
I then got an independant installer to examine the work and was informed of a number of faults some serious. I informed Gas Safe who inspected and also confirmed the faults. Not wanting the company to return to my property i asked for a refund as the work was poor and I had lost all confidence in there ability to fit the fire.
Since then I have wrote letters to the company and my credit card as advised by consumer direct and have spoke with trading standards with no joy.
What I need to know is do I have a right to a refund and if i have to go to court with this will the court look at it and say I should have given them a chance to correct the work. My main reason for not allowing this is that i told them the problems with the fire before, so they have had a chance to correct them. I do not want these cowboys putting mine and my family at risk.
Thanks for any advice on this as it has dragged on now for 3 months and my house is like a building site.
John.
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