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Cineworld Online Transaction
Hi there,
I bought two gift vouchers for unlimited access at www.cineworld.co.uk as a present for my daughter and her partnet, however, the vouchers have never arrived. I called Cineworld who informed me that because they were delivered 1st class that there was nothing they could do and that I could call their Customer Services Dept but they didn't think there was anything they could do either. I contacted their Customer Service Dept who repeated what the previous lady said and when I threatened legal action, afterall they have my money but I have no evidence they ever posted these vouchers, the lady said she'd get her manager to call me back.
After 15 minutes the manager called and repeated what the previous two ladies had said. I asked her to provide me with evidence that the vouchers had been posted, she said she had evidence but when I quizzed her further as to whether she had something from the post office, she tried to change the subject, basically they only had their own paperwork stating the vouchers were posted but nothing from the post office to say that "mine" were definately posted. After some toing and froing and my promising to write to every newspaper company they advertise in to inform them of the situation, the manager said she would put a notice on my account stating that they would not dispute if my CC issuer asked for the money back, so at least that's better than being told I wouldn't get the money at all.
I contacted my credit card issuer but they are only open during the day, so will have to call back in the morning.
What I would like to know is, how long is it likely to take for my credit card company to return the money to my account and can I ask for compensation?
Thanks in advance.
Skye
I bought two gift vouchers for unlimited access at www.cineworld.co.uk as a present for my daughter and her partnet, however, the vouchers have never arrived. I called Cineworld who informed me that because they were delivered 1st class that there was nothing they could do and that I could call their Customer Services Dept but they didn't think there was anything they could do either. I contacted their Customer Service Dept who repeated what the previous lady said and when I threatened legal action, afterall they have my money but I have no evidence they ever posted these vouchers, the lady said she'd get her manager to call me back.
After 15 minutes the manager called and repeated what the previous two ladies had said. I asked her to provide me with evidence that the vouchers had been posted, she said she had evidence but when I quizzed her further as to whether she had something from the post office, she tried to change the subject, basically they only had their own paperwork stating the vouchers were posted but nothing from the post office to say that "mine" were definately posted. After some toing and froing and my promising to write to every newspaper company they advertise in to inform them of the situation, the manager said she would put a notice on my account stating that they would not dispute if my CC issuer asked for the money back, so at least that's better than being told I wouldn't get the money at all.
I contacted my credit card issuer but they are only open during the day, so will have to call back in the morning.
What I would like to know is, how long is it likely to take for my credit card company to return the money to my account and can I ask for compensation?
Thanks in advance.
Skye
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