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Thread: Utilities & compensation for missed call out/late response to letters etc

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    Default Utilities & compensation for missed call out/late response to letters etc

    There are a number of guaranteed standards that your electricity, gas and water companies are required by law to meet. If they let you down - they have to compensate you.

    These are the regulations and standards that you need to know about:

    Electricity
    The Electricity (Standards of Performance) Regulations 2010

    http://www.legislation.gov.uk/uksi/2.../contents/made

    Gas

    The Gas (Standards of Performance) Regulations 2002
    http://www.opsi.gov.uk/si/si2002/20020475.htm

    Amendment Regulations 2008

    http://www.legislation.gov.uk/uksi/2.../contents/made

    Water

    The Guaranteed Standards Scheme (GSS) part of the Water Industry Act 1991. This only applies in England and Wales.
    Water Industry Act 1991 (c. 56)

    Updated2008

    http://www.ofwat.gov.uk/consumerissu..._pro_gss08.pdf






    More details on the Guaranteed Service Standards for Water and exemptions in England and Wales can be found on the Ofwat website.

    More information on Standards in Scotland can be found on the Water Commission Industry Commission for Scotland website.

    More information about the standards in Northern Ireland can be found on the Consumer Council for Northern Ireland website or The Utility Regulator.



    The Regulations

    http://www.opsi.gov.uk/si/si2005/20051019.htm
    Last edited by enaid; 25th September 2013 at 10:27:AM.

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