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Meet Howard - your online shopping assistant
Meet Howard - your online shopping assistant
Before parting with your money on the web, it’s worth consulting Howard.
Howard will research a website for you and help you decide whether to use it.
Just enter the website’s name, and Howard will:
If the website is new, you need to be very careful – especially if prices are low and it asks for pre-payment. And if there are negative comments from other consumers, there may be good reason to be cautious.
Howard can also advise you on your rights, such as:
Howard cannot guarantee that a website is trustworthy. Nor can he offer a guarantee of service or quality. But he will help you make an informed decision before buying.
Start Howard
When you start Howard he opens in a new browser window where you can find additional information.
Howard will research a website for you and help you decide whether to use it.
Just enter the website’s name, and Howard will:
- Find out when it was registered
- Do a Google search for feedback from other consumers.
If the website is new, you need to be very careful – especially if prices are low and it asks for pre-payment. And if there are negative comments from other consumers, there may be good reason to be cautious.
Howard can also advise you on your rights, such as:
- How long do you have to return goods after delivery for a refund?
- When is the latest you can make a claim if the goods become faulty?
Howard cannot guarantee that a website is trustworthy. Nor can he offer a guarantee of service or quality. But he will help you make an informed decision before buying.
Start Howard
- © trading standards institute 2009
- The UK ECC is co-funded by the Department for Business, Enterprise and Regulatory Reform and the European Commission
