Tweet
If your benefits are paid late, or incorrectly into your account, then you can claim any bank charges incurred as a result of the error back from the DWP.
http://www.dwp.gov.uk/publications/d...07_exgal.asp#k
Definition
53 Actual financial loss applies to cases where maladministration has directly caused the customer to incur additional expenditure that would not have been incurred otherwise, for example:
Bank charges/fees
58 When payment of benefit has been delayed due to Departmental error, the customer may become overdrawn on a bank account or incur fees. In such cases, the special payment should be equivalent to either
http://www.dwp.gov.uk/publications/d...07_exgal.asp#k
Definition
53 Actual financial loss applies to cases where maladministration has directly caused the customer to incur additional expenditure that would not have been incurred otherwise, for example:
- in pursuit of their claim to benefit or child support maintenance
- pursuing justified complaints of maladministration or compensation claims
- when failure by the Department to transfer funds timeously results in bank charges, for example, late payment into a bank or building society account (see paragraph 58).
Bank charges/fees
58 When payment of benefit has been delayed due to Departmental error, the customer may become overdrawn on a bank account or incur fees. In such cases, the special payment should be equivalent to either
- the interest payment calculated by the Department for the delay (see paragraph 88 et seq) or
- the amount of interest and any fee that is charged by the bank whichever is higher.
Comment