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The bank has said it has 8 weeks to respond, why?

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  • The bank has said it has 8 weeks to respond, why?

    http://www.financial-ombudsman.org.u..._notes/QG6.pdf

    The bank is treating your letter as a complaint and is using a technicality that the Financial Ombudsman has stated. They can take up to 8 weeks to deal with a complaint or else the Ombudsman can intervene.
    This tactic is a ploy to delay your claim so if you have not had a response then you need to stick to your deadlines.
    Would the bank do the same to you if you have charges. Are you allowed 8 weeks to respond to charges? The answer is of course NO.
    So, if you are told 8 weeks then you know what your course of action is, stick to your timescale.

  • #2
    Originally posted by Nattie View Post
    http://www.financial-ombudsman.org.u..._notes/QG6.pdf

    The bank is treating your letter as a complaint and is using a technicality that the Financial Ombudsman has stated. They can take up to 8 weeks to deal with a complaint or else the Ombudsman can intervene.
    This tactic is a ploy to delay your claim so if you have not had a response then you need to stick to your deadlines.
    Would the bank do the same to you if you have charges. Are you allowed 8 weeks to respond to charges? The answer is of course NO.
    So, if you are told 8 weeks then you know what your course of action is, stick to your timescale.
    Excellent advice as ever Nattie

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