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Claiming costs in FOS complaint cases

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  • Claiming costs in FOS complaint cases

    compensation for distress, inconvenience or other non-financial loss

    9. allowance for consumer's time

    In awarding compensation, we sometimes make allowance for the time the consumer needed to spend to put things right – though not usually for the consumer’s time in dealing with us. This will normally be at a modest rate (around £50 to £100 a day, and not more than £10 per hour). However, a higher amount may be appropriate in the case of business complaints – but not usually as much as the business’s charge-out rate.

    10. allowance for consumer's expenses

    We may also make allowance for expenses reasonably incurred – such as a reasonable estimate of the cost of phone calls and postage.
    Where the business’s actions have denied the consumer access to a service, the cost of obtaining that service by another means (even where the consumer did not in fact do this) can sometimes be useful measure. For example, where a business’s actions denied the consumer the use of a car for a period, it will be relevant to consider the cost of hiring a car (or other forms of transport).
    #staysafestayhome

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

    Received a Court Claim? Read >>>>> First Steps

  • #2
    Re: Claiming costs in FOS complaint cases

    Am going after this with Welcome due to my death reported on credit file. Still not heard a dickie bird on that yet.

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    • #3
      Re: Claiming costs in FOS complaint cases

      Well MSE were reporting it was £10 an hour yesterday but be darned if I can find the thread on MSE or any mention of £10 on FOS site.
      #staysafestayhome

      Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

      Received a Court Claim? Read >>>>> First Steps

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      • #4
        Re: Claiming costs in FOS complaint cases

        Pass, will have a butchers though now you mention it lol.

        In awarding compensation, we sometimes make allowance for the time the consumer needed to spend to put things right – though not usually for the consumer’s time in dealing with us. This will normally be at a modest rate (around £50 to £100 a day, and not more than £10 per hour). However, a higher amount may be appropriate in the case of business complaints – but not usually as much as the business’s charge-out rate.

        They are prob referring to this Amethyst

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        • #5
          Re: Claiming costs in FOS complaint cases

          pmsl yes I knowwwwwwwww nowwwwwwwwww I'm so dense sometimes honestly
          #staysafestayhome

          Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

          Received a Court Claim? Read >>>>> First Steps

          Comment


          • #6
            Re: Claiming costs in FOS complaint cases

            LOL!

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