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Just when you think you've finished you find another one pffft. This is following on from over the road.
Sent LBA letter and rejection of settlement letter on 19 June 2007 for £340.00, and received this letter back. Has anyone else seen this letter before or have they changed tactic since I last claimed from them (on my card).
Thanks you for writing back to me about my offer to refund £136 of the fees we've added. I'm sorry to hear that you feel my offer is unacceptable.
As I've already explained, we're confident our fees are both far and legal and I'm disappointed to hear you're considering court action. The OFT haven't told us that we're obliged to refund any fees, and we've offered refunds as a gesture of goodwill. I'm afraid I won't be refunding all of the fees as you've asked.
This offer is still open to you. I won't be increasing this, as it is my final offer. I have included another settlement form for you. While you're disputing these fees, it is important that you maintain payments as your account balance consists of transactions that you have made. Failure to do this may result in negative information being recorded on your credit file, which may affect your ability to gain credit in the future.
Financial regulations require me to advise you that this is my final response in relation to this matter. However, you now have the option to contact the Financial Ombudsman Service within six months from the date of this letter. Their contact details are in our complaints leaflet, which I included with my last letter.
Again, I look forward to receiving your signed settlement form so we can put this behind us and save the court's valuable time.
Anyone, any ideas ?
sapphire
Sent LBA letter and rejection of settlement letter on 19 June 2007 for £340.00, and received this letter back. Has anyone else seen this letter before or have they changed tactic since I last claimed from them (on my card).
Thanks you for writing back to me about my offer to refund £136 of the fees we've added. I'm sorry to hear that you feel my offer is unacceptable.
As I've already explained, we're confident our fees are both far and legal and I'm disappointed to hear you're considering court action. The OFT haven't told us that we're obliged to refund any fees, and we've offered refunds as a gesture of goodwill. I'm afraid I won't be refunding all of the fees as you've asked.
This offer is still open to you. I won't be increasing this, as it is my final offer. I have included another settlement form for you. While you're disputing these fees, it is important that you maintain payments as your account balance consists of transactions that you have made. Failure to do this may result in negative information being recorded on your credit file, which may affect your ability to gain credit in the future.
Financial regulations require me to advise you that this is my final response in relation to this matter. However, you now have the option to contact the Financial Ombudsman Service within six months from the date of this letter. Their contact details are in our complaints leaflet, which I included with my last letter.
Again, I look forward to receiving your signed settlement form so we can put this behind us and save the court's valuable time.
Anyone, any ideas ?
sapphire
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