Uber screwed me over big time - mugged in Buenos Aires

[friendlyfire]

Hi all,

I landed late in Buenos Aires last Friday night for holiday. Took a Uber to my hotel and went to pay - no money in my bank?

I was turfed out by the hotel security as I couldn't pay and they suspected me of freeloading - lots of bums on the streets in BA, security people in every shop and bank and hotel and place of residence.

I logged into my bank and found that Uber instead of taking £30 for my airport journey took £900???

I was homeless and could not call my bank to do anything as it was so late.

I was forced to find a place to sleep at 2am in an abandoned car-park. Woken up at about 4 by someone pulling on my laptop bag - there were four men mugging me. When I resisted they pushed me down forcefully and took off with my laptop, kindle, etc.

I went to the police that next morning after getting family to send me funds, and they told me vagrancy was illegal and I would be arrested if I wanted to report the crime.

So I am now home, without my laptop which I rely on for work. I contacted Uber repeatedly via their crappy cmr service link in the app. The people I spoke to refunded me, then ignored my other complaints/costs/issues. Every time I reopen the case they close it. I rely on my laptop for work and told them I am now losing £200 a week!!! I demanded they escalate and they ignored that too.

Also contacted their CEO via Twitter - no response.

What legal grounds do I have here?

[MIKE770]

Re: Uber screwed me over big time - mugged in Buenos Aires

er UK
Ms Tom Elvidge	Regional General Manager
Email	tom.elvidge@uber.com
Personal Twitter	@jo_bertram
Social Media
Related lists	UK Companies (U)

- - - Updated - - -

seems they try to be awkward to contact in their listing, obtrusive maybe?

[seduraed]

Re: Uber screwed me over big time - mugged in Buenos Aires

I think you have to claim on your travel insurance for the laptop and kindle. Oh and never Use Uber again.
An Amex card or a pre paid debit card might solve the problem in the future.

[friendlyfire]

Re: Uber screwed me over big time - mugged in Buenos Aires

Do I have a case in Court?

[MIKE770]

Re: Uber screwed me over big time - mugged in Buenos Aires

sure the peeps in the know will be along soon, it is the weekend?

- - - Updated - - -

try RESOLVER and make a formal complaint to them , that will start the ball rolling, there is a procedure to take to get all avenues into the right place, keep copies of all correspondence and request in date order for starters I suggest.

[friendlyfire]

Re: Uber screwed me over big time - mugged in Buenos Aires

sure the peeps in the know will be along soon, it is the weekend?

- - - Updated - - -

try RESOLVER and make a formal complaint to them , that will start the ball rolling, there is a procedure to take to get all avenues into the right place, keep copies of all correspondence and request in date order for starters I suggest.

Anyone?

[ostell]

Re: Uber screwed me over big time - mugged in Buenos Aires

Do as asked.

[friendlyfire]

Re: Uber screwed me over big time - mugged in Buenos Aires

Do as asked.

I do not have insurance.

[MIKE770]

Re: Uber screwed me over big time - mugged in Buenos Aires

I do not have insurance.

your age etc would of been very cheap to buy = no excuse sorry the fact of life.

[MIKE770]

Re: Uber screwed me over big time - mugged in Buenos Aires

try Resolve as suggested above

[R0b]

Re: Uber screwed me over big time - mugged in Buenos Aires

Do I have a case in Court?

If you are asking whether you have a case in a UK court I am not sure why you are asking that since the Uber ride took place in Buenos Aires. The answer to your question is you might do, but not the UK unless there's something we don't know about which makes the UK courts have jurisdiction, though not likely from what you've said.

Did Uber refund the £900 back to you? If they did, I am not sure what recourse you have anyway since your goods were stolen by thieves not Uber. You ought to have had travel insurance to cover yourself as suggested and because you didn't I'm afraid it a case of bad luck and next time remember to take out insurance.

[Guest]

Re: Uber screwed me over big time - mugged in Buenos Aires

If you are asking whether you have a case in a UK court I am not sure why you are asking that since the Uber ride took place in Buenos Aires. The answer to your question is you might do, but not the UK unless there's something we don't know about which makes the UK courts have jurisdiction, though not likely from what you've said.

Did Uber refund the £900 back to you? If they did, I am not sure what recourse you have anyway since your goods were stolen by thieves not Uber. You ought to have had travel insurance to cover yourself as suggested and because you didn't I'm afraid it a case of bad luck and next time remember to take out insurance.

Seems like a very sensible suggestion!. Since travel insurance unless you have significant medical problems is not expensive, why take the risk?

[R0b]

Re: Uber screwed me over big time - mugged in Buenos Aires

Seems like a very sensible suggestion!. Since travel insurance unless you have significant medical problems is not expensive, why take the risk?

Exactly, and for the price you are more than enough covered generally. I admit, I don't always get travel insurance but if your carrying valuable items around, it would make sense for the sake of £15 or less, especially somewhere like Buenos Aires. I've not been there myself but have heard some real horror stories of poverty, corruption, crime etc.