Page 1 of 2 12 LastLast
Results 1 to 25 of 26

Thread: Mobile Phone Caps

  • Share
  • Thread Tools
  • Display
  1. #1
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Mobile Phone Caps

    Hi,

    Just after some general advice. I pay monthly for my sons phone, obviously in my name. The provider gave us an option in July to place a cap on the account to avoid high bills and I set this up straightaway to £5 on top the normal monthly amount. I also have my own mobile with same provider with the same low cap.

    Fast forward to yesterday I got a massive bill of £94.49. I have questioned the cap and got a reply stating that I had indeed set up a cap but the cap renewed when the allowances refreshed (so each month). There was no information to say the cap had refreshed or that setting a cap was only temporary. My personal account has not refreshed so I don't understand why the other account did. They say we received a text warning, which we did and my son ignored :-\. Do I have any right to argue this bill as it seems wrong as they have admitted I had set a cap on the account.

    Thanks

    Worried2014

  2. #2
    Kati's Avatar

    LB Team Member



    Joined
    Jun 2014
    Posts
    11,738
    Mentions
    1213 Post(s)

    Default Re: Mobile Phone Caps

    @slainte caragh @Lee Vodafone Company Rep ... this would be your area wouldn't it??
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

    ~~~~~

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

    I can be emailed if you need my help loading pictures/documents to your thread. My email address is [email protected]
    But please include a link to your thread so I know who you are.

    Specialist advice can be sought via our sister site JustBeagle

  3. #3
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    Thanks @Kati, lets have a look

    Firstly, which provider is this?

    The only one I know who offer a cap is Tesco (my kids are on that network) and they don't need the cap renewed every month,

    Have you added anything to the tariff? A bolt on for extra data? Change of allowances?

    How long has your son had the contract? If this is the first time this has happened I would be asking why you didn't receive a change of contract letter offering you a timescale to cancel with no termination costs as per OFCOM guidlelines?

    I would keep escalating, say that you have never renewed the cap before and suggest this is a internal computer glitch that you are not liable for.
    @Lee Vodafone Company Rep can you have a look too as your knowledge is more current than mine.
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  4. #4
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Re: Mobile Phone Caps

    Thanks. Contract for 11mths It's iDMobile (carphone warehouse) we only ever pay the basic amount as the whole point of monthly is everything is included and he normally stays within this. It seems one weekend he forgot to turn off mobile data and use the home wifi. We never add extras. I'm annoyed his has cap refreshed to a maximum £75 on top of his bill but mine hasn't and both setup using their app. They are using the excuse that he did receive a warning text as a "well you knew about it" excuse but I feel I set a cap and they should stand by that. I have not argued it at all yet....just trying to get advice before I do.

    Thanks

    Worried2014

  5. #5
    Kati's Avatar

    LB Team Member



    Joined
    Jun 2014
    Posts
    11,738
    Mentions
    1213 Post(s)

    Default Re: Mobile Phone Caps

    ID Mobile Capping ~ https://www.idmobile.co.uk/help-and-advice/capping
    What happens if I reach my capped limit?

    1. If an allowance (mins, texts or data) runs out but you still keep using it, you'll be charged until you reach your capped limit.
    2. When you reach your capped limit, you'll be unable to use that allowance any more, or do anything you'd be charged for (e.g. international calls or premium numbers).
    3. You'll still be able to use any allowances you've got left. And you can always buy add-ons of mins, texts and data, or increase your cap (up to your credit limit).

    Note: Penalty fees and invoice surcharges always get added to your monthly bill. They don't count towards your cap.
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

    ~~~~~

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

    I can be emailed if you need my help loading pictures/documents to your thread. My email address is [email protected]
    But please include a link to your thread so I know who you are.

    Specialist advice can be sought via our sister site JustBeagle

  6. #6
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    Ok I would be asking the following questions:

    Why has this never reset to £75 before?
    Why was I not advised of this at Point Of Sale?
    What was the wording of the text? Did it clearly say Your cap is now £75?
    Do they not send a warning text of unusually high usage?

    I would ask them to look at his previous usage and explain to you how this happened, it seems there has been a glitch and they are trying to make you pay for it.

    Does it state in the contract you took out you have to renew the cap?
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  7. #7
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    Quote Originally Posted by Kati View Post
    We must stop meeting like this !!

    Just having a squizz and the T&Cs

    So far this jumps out *If you bought a Shockproof plan before 15th June 2017, then your cap is pre-set at £5.

    When did you start the contract?


    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  8. #8
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    Apologies for the multiple posts, from what I am reading they don't have a leg to stand on!

    There is absolutely NOTHING in the T&Cs that state you have to reinstate the data cap each month, the main difference from the pre 06/06/17 and post 06/06/17 contracts is that you will be credit checked before increasing your cap!

    Can you check the text your son got and post what it said for me please?
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  9. #9
    Kati's Avatar

    LB Team Member



    Joined
    Jun 2014
    Posts
    11,738
    Mentions
    1213 Post(s)

    Default Re: Mobile Phone Caps

    Quote Originally Posted by slainte caragh View Post
    So far this jumps out *If you bought a Shockproof plan before 15th June 2017, then your cap is pre-set at £5.
    what jumps out at me so far is the fact that there is no mention on the page I linked to that says you have to 'renew' your cap every month!

    - - - Updated - - -

    Quote Originally Posted by slainte caragh View Post
    There is absolutely NOTHING in the T&Cs that state you have to reinstate the data cap each month
    beat me to it again SC xx
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

    ~~~~~

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

    I can be emailed if you need my help loading pictures/documents to your thread. My email address is [email protected]
    But please include a link to your thread so I know who you are.

    Specialist advice can be sought via our sister site JustBeagle

  10. #10
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    methinks they are pulling a fast un!

    I would be interested in their comments as to where in the T&Cs it is made clear that this is needed and their comments on OFCOM guidelines about transparency in charging.

    I suggest a formal complaint about being charged for an error and asking where in the general t&cs it states this.. then I will look that bit up for you too
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  11. #11
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Re: Mobile Phone Caps

    Quote Originally Posted by slainte caragh View Post
    Ok I would be asking the following questions:

    Why has this never reset to £75 before?
    Why was I not advised of this at Point Of Sale?
    What was the wording of the text? Did it clearly say Your cap is now £75?
    Do they not send a warning text of unusually high usage?

    I would ask them to look at his previous usage and explain to you how this happened, it seems there has been a glitch and they are trying to make you pay for it.

    Does it state in the contract you took out you have to renew the cap?
    I admit I have not checked the cap monthly. I set the cap after they introduced it...I thought I did this straightaway in June but their email said I set it in July 2017. We brought phone Nov 2016

    The cap was changed via app with no confirmation of it changing bur they have confirmed I did set up the cap....no information saying the cap would reset each month.

    Yes my son received a warning text and ignored it and so yes it is his fault for ignoring the text BUT I never worriedid about that as I believedon't the maximum charge I would ever have to pay was the £5 on top on the monthly charge.

    Thanks

    Worried2014

    - - - Updated - - -

    Thanks I will definitely be putting in a complaint with a request for a full refund of the extra charges.... (or at least £70 as the cap should have been £5)

    - - - Updated - - -

    Quote Originally Posted by Kati View Post
    what jumps out at me so far is the fact that there is no mention on the page I linked to that says you have to 'renew' your cap every month!

    - - - Updated - - -

    beat me to it again SC xx
    Thank you. I couldn't find that info anywhere either. I will write a nice complaint then and see what they say.

    - - - Updated - - -

    I will also mention my cap has not renewed each month but mine is a rolling 30 day sim only

  12. #12
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    Quote Originally Posted by Worried2014 View Post
    I admit I have not checked the cap monthly. I set the cap after they introduced it...I thought I did this straightaway in June but their email said I set it in July 2017. We brought phone Nov 2016
    You need them to prove how this was changed. Which device was it changed from? What time?


    The cap was changed via app with no confirmation of it changing bur they have confirmed I did set up the cap....no information saying the cap would reset each month
    If they have not confirmed a change to my mind they cannot enforce it. You have a right to clear and transparent billing, part of that is a clear warning text that they have changed the cap and when this expires if ever.

    Yes my son received a warning text and ignored it and so yes it is his fault for ignoring the text BUT I never worriedid about that as I believedon't the maximum charge I would ever have to pay was the £5 on top on the monthly charge
    What did the text say? did it clearly say "Your cap is now £75."

    Thanks

    Worried2014
    Don't worry, I'll do as much as I can for you
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  13. #13
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Re: Mobile Phone Caps

    Quote Originally Posted by slainte caragh View Post
    Apologies for the multiple posts, from what I am reading they don't have a leg to stand on!

    There is absolutely NOTHING in the T&Cs that state you have to reinstate the data cap each month, the main difference from the pre 06/06/17 and post 06/06/17 contracts is that you will be credit checked before increasing your cap!

    Can you check the text your son got and post what it said for me please?
    It said:
    Capping
    Your new capping feature puts a cap on your monthly spend, helping you to avoid nasty surprises. This means if you use all of your minutes, texts or data, you won't be able to spend anything over your cap.

    We've set your cap at your credit limit. It'll kick in when your billing period refreshes for the first time after 15 June 2017. You can lower this to as little as £5.
    To change your cap, simply log in to your app.

    So they set it high when everything refreshed on or just after 15th June but I set the cap in July.

    Today they said
    Thanks for your recent email.

    I took a detailed look at your account and can confirm that a Cap was placed on your account on the 18/07/2017, the Cap

    was placed via the account MDS: Mobile App Webservice and was not a permanent Cap, it reverted back to the £75 when your

    allowances refreshed.

    A permanent marker has been now placed on the £5 Cap.

    The extra charges generated on your account was £74.99 and you were charged for exceeding your Data usage.

    Once you go over your monthly data allowance, you get charged 10p for each MB of data that you use (as a guide, you’ll use 1MB looking at a webpage).

    Several Notifications was sent out advising you that you have reached your limit please see below.

    27351785 You've now used 80% of your data allowance. You can buy add-ons and keep an eye on what you're using.... Sat Aug 26 18:26:27 GMT 2017 Sat Aug 26 18:26:27 GMT 2017 Realtime Sent

    27353312 You've now used 100% of your data allowance. You'll now be charged £10.24 for every 100mb of UK data.... Sat Aug 26 19:10:30 GMT 2017 Sat Aug 26 19:10:30 GMT 2017 Realtime Sent

    You can keep an eye on your available allowances at any time using the iD Mobile app or My Online account


    But I was never told or received any info saying it was not a permanent cap until today's email.

  14. #14
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Re: Mobile Phone Caps

    Thanks for all your help. I know I should have kept my eye on the ball but assumed the cap meant I didn't really have to worry about it....I normally check thing throughly.

    I'm not worried, it's paid and these things happen but I am bloody angry that they have either hidden the info about the caps setting people up for huge bills or more likely lying through their teeth

  15. #15
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Re: Mobile Phone Caps

    That info above was the email they sent, which comes directly to me. The text message my son received on his phone is below

    On 15 June we're giving you two free features: inclusive EU roaming and capping! You can roam like at home in 50 destinations, using your monthly allowance of mins, texts & data (fair usage policy applies). With capping, you can limit your monthly spend in the app and avoid bill shock. More info: idmobile.co.uk/goto We've updated your T&Cs with the changes - view them here: idmobile.co.uk/legal/terms-and-conditions This text is for your info. You don't need to contact us.

  16. #16
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    Quote Originally Posted by Worried2014 View Post
    It said:
    Capping
    Your new capping feature puts a cap on your monthly spend, helping you to avoid nasty surprises. This means if you use all of your minutes, texts or data, you won't be able to spend anything over your cap.

    We've set your cap at your credit limit. It'll kick in when your billing period refreshes for the first time after 15 June 2017. You can lower this to as little as £5.
    To change your cap, simply log in to your ap
    GOT EM!!!!!!! there is no mention of a £75 cap being added!!!
    Ofcom state all billing must be transparent and non misleading. This doesn't show any figures.. what are you Mystic Meg??? Your first defence.. How do you know what the cap is if they don't bleedin well tell you?? GOT EM!!!!!

    So they set it high when everything refreshed on or just after 15th June but I set the cap in July.

    Today they said
    Thanks for your recent email.

    I took a detailed look at your account and can confirm that a Cap was placed on your account on the 18/07/2017, the Cap

    was placed via the account MDS: Mobile App Webservice and was not a permanent Cap, it reverted back to the £75 when your

    allowances refreshed.

    A permanent marker has been now placed on the £5 Cap.

    The extra charges generated on your account was £74.99 and you were charged for exceeding your Data usage.

    Once you go over your monthly data allowance, you get charged 10p for each MB of data that you use (as a guide, you’ll use 1MB looking at a webpage).

    Several Notifications was sent out advising you that you have reached your limit please see below.

    27351785 You've now used 80% of your data allowance. You can buy add-ons and keep an eye on what you're using.... Sat Aug 26 18:26:27 GMT 2017 Sat Aug 26 18:26:27 GMT 2017 Realtime Sent

    27353312 You've now used 100% of your data allowance. You'll now be charged £10.24 for every 100mb of UK data.... Sat Aug 26 19:10:30 GMT 2017 Sat Aug 26 19:10:30 GMT 2017 Realtime Sent

    You can keep an eye on your available allowances at any time using the iD Mobile app or My Online account


    But I was never told or received any info saying it was not a permanent cap until today's email.
    GOT EM!!!!

    Oh I love it when a plan comes together!!

    Defence 1: There is no clear and transparent information about the amount of the original cap.
    Defence 2: There was no mention of renewing the cap, nor are there in the T&Cs of the contract. How can you comply with T&Cs if said T&C doesn't bleedin' exist!
    Defence 3: OFCOM ruled that all interaction with a mobile phone provider and their customer must be CLEAR AND TRANSPARENT. Any "hidden" clauses can basically drop them in more sewerage than by Gatwick Airport!!! I'm talking fines and operating restrictions. I believe the French for this situation is Merde??? I think new underpants will be on order once they realise Mama knows what she's talking about!

    Give them a courtesy call and say you are thinking of going directly to OFCOM about their unfair practices. Tell them you know that your son got the texts but you disregarded them as there is NOTHING ANYWHERE to state the cap does not Auto renew and that you believe this to be a computer glitch.

    How did you take the contract out love? Instore? Over the phone? Why did they not set the cap up automatically?
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  17. #17
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    Just to add, this has been an absolute pleasure to help on.

    If you haven't guessed, I worked in the industry for a good 9 years and have been a customer service agent of one form or another (face to face and call centre) since I was 17. If I say I have a 14 year old daughter you can appreciate it's been a good few years. Any one who's seen the VIP chatbox will have seen my little rant about this, it REALLY bakes my brain that companies can give such thoroughly CRAPPY service!!

    I am at a loss as to why they didn't look and use some bleedin' initiative when things like this happen. It's not hard, something went wrong FIX IT!!

    Just so you know, there are people out there.. Lee who was tagged with me being one, who actually give one (we both would go on the record as giving 2!) and in most companies there are people who feel the same way!
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  18. #18
    ostell's Avatar

    VIP Member



    Joined
    Mar 2013
    Posts
    2,629
    Mentions
    204 Post(s)

    Default Re: Mobile Phone Caps

    I've got 2 phones on O2 (I know, Iknow !!) and both of these had a £5 cap set when the SIMS were received and they are both still showing a £5 cap.

  19. #19
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    Nowt wrong with O2 (aka the old Boss)
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  20. #20
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Re: Mobile Phone Caps

    I brought the phone/plan online. No original cap (as far as I know) and then these texts/emails in June to say we can now set a cap

    Anyway thank you....I will call them tomorrow (actually I prefer the email route as it gives me the paper trail....is a call better?) and tell them I'm considering going straight to ofcom because of their lack of transparency etc.

  21. #21
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    What I would suggest is, when you have finished the call ask for the following:

    A call reference or I.D
    The agent's name (DON'T expect the surname - you would be amazed how many people in call centres get Facebook/Twitter abuse after giving out surnames, or locations people have been known to turn up on the doorstep) you might get "The Tyneside office" or "West Country office" this will tie them down more, some agents will give out an ID for themselves but again that is down to the operator. Their notes will show who and where they are.
    Ask if possible for the answer to be emailled too for clarity..

    IF THEY GIVE A 48-72 HOUR TIMESCALE: this is right and is for the agent's personal safety, certain outsourcing agencies give the agent a company email address so instead of "[email protected]" you get "[email protected],co.uk" which can mean idiots turning up. They will send this off to a back office to send it via a generic email address.
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  22. #22
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Re: Mobile Phone Caps

    Quote Originally Posted by slainte caragh View Post
    What I would suggest is, when you have finished the call ask for the following:

    A call reference or I.D
    The agent's name (DON'T expect the surname - you would be amazed how many people in call centres get Facebook/Twitter abuse after giving out surnames, or locations people have been known to turn up on the doorstep) you might get "The Tyneside office" or "West Country office" this will tie them down more, some agents will give out an ID for themselves but again that is down to the operator. Their notes will show who and where they are.
    Ask if possible for the answer to be emailled too for clarity..

    IF THEY GIVE A 48-72 HOUR TIMESCALE: this is right and is for the agent's personal safety, certain outsourcing agencies give the agent a company email address so instead of "[email protected]" you get "[email protected],co.uk" which can mean idiots turning up. They will send this off to a back office to send it via a generic email address.
    Thanks. I'll let you know what response I get tomorrow 😀

  23. #23
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Re: Mobile Phone Caps

    Quote Originally Posted by Worried2014 View Post
    Thanks. I'll let you know what response I get tomorrow ��
    OK, spoke to someone and she tried to just repeat what the email said about the temporary cap and the texts etc. I just repeated OFCOM, no clear and transparent information surrounding the caps being temporary or that they will be set so high etc. etc. and nothing in their Ts&Cs

    It has now been passed to finance to review it....as it is the first time I've had such a high bill...poor old me

    I have received a text confirming they are investigating my issue and they will reply in 72hrs....and I did say if I didn't hear from them in that time I will go straight to OFCOM

    Thanks again for your help...I'll let you know the outcome soon

  24. #24
    slainte caragh's Avatar

    VIP Member



    Joined
    Mar 2017
    Posts
    614
    Mentions
    17 Post(s)

    Default Re: Mobile Phone Caps

    thats the way it's done!

    even if it doesn't come back in your favour, you have the T&Cs of the contract in your favour.. and the wording of that text. At no point were you informed the cap was £75!

    Keep pushing, they may say you can't go straight to OFCOM, you have to give them 8 weeks or get a deadlock letter, in the meantime offer to pay the normal rate (plus the cap you added as goodwill from you) and keep escalating.
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  25. #25
    Worried2014's Avatar

    Member



    Joined
    Aug 2014
    Posts
    53
    Mentions
    1 Post(s)

    Default Re: Mobile Phone Caps

    He just received a text saying they had credited the account...they kept the £5 for the cap of course but I'm glad we got the £69.99 back. Of course I had to call to actually get them to give me a refund and not just credit on the account.

    It now has a permanent £5 cap and I can cope with those little overspends ��

    Thank you so much for your help....you truly are a great.


    Worried2014

Page 1 of 2 12 LastLast

Similar Threads

  1. Faulty mobile phone
    By noelphobic in forum Consumer and Civil Rights
    Replies: 4
    : 21st December 2016, 21:27:PM
  2. Mobile phone destruction
    By Joppie in forum Have your Say
    Replies: 3
    : 10th October 2015, 21:03:PM
  3. Replies: 0
    : 19th December 2014, 13:41:PM
  4. Mobile Phone Directory
    By jim3940 in forum The Lamp Post
    Replies: 1
    : 16th December 2009, 20:25:PM
  5. The Mobile Phone Rip-Off
    By EXC in forum Telecommunications
    Replies: 4
    : 29th April 2008, 08:35:AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Contact Us



© Celame (UK) Ltd 2017
LegalBeagles® are DPA Registered No. ZA158014
LegalBeagles® is the trading name of CELAME (UK) LIMITED ( 09220332 )
Registered Address: 25 Moorgate, London, England, EC2R 6AY
VAT registration number 206 9740 02
User Alert System provided by Advanced User Tagging v3.1.3 (Lite) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Feedback Buttons provided by Advanced Post Thanks / Like (Lite) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd. Runs best on HiVelocity Hosting.
Celame (UK) Ltd Powered by vBulletin® Version 4.2.3
Copyright © 2017 vBulletin Solutions, Inc. All rights reserved.

To find out more about managing your money and getting free advice, visit the Money Advice Service,an independent service set up to help people manage their money.

TOP