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Hi,
I’m looking for a bit of help. Recently I was shopping in Tesco as I always do at my lunch, paying for my items through the self scan service. I was buying a bottle of water, a small pack of chicken and a microwave pasta item. Whilst scanning and paying i was talking to a friend and I got distracted and never scanned the pasta and chicken (these were small items, both of which I had in my hand at the time when I paid). After collecting my water (that I paid for) and receipt I left with my friend only to be stopped by security and I was told the manager wanted to speak to me. The security along with the manager took me to the back security room and explained that I had shoplifted and I agreed and admitted it was a mistake and there was never an intention to steal, I had means to pay and I simply got distracted. I offered to pay but as you can probably tell they were having none of it. Tesco called the police as they believed I was genuinely trying to steal. The police arrived and I explained the situation and they understood and only issued me with a warning (which I thought was fair). When leaving Tesco I was told by security I would receive a claim from a company (I couldn’t remember who at the time as I was focusing on just leaving the shop). I done my research after words and found a few threads on this page about people in similar situations saying they were being asked for silly money from a company called RLP.
However I received my letter yesterday and it is from a company called ‘DWG’ who have asked me to pay £125.00 for security on the specific day? considering the items I ‘shoplifted’ amounted to only £2.50 (I gave Tesco the items back when I was stopped in re-sellable condition), I think this is a bit steep?
The letter states I only ‘owe’ money for security and not for stolen/damages goods and that I need to pay in 7 days?
Do I need to pay this? Is this a company just like RLP (I’ve read in previous threads that the advice is just to ignore RLP) should I do the same?
I would appreciate any help, all this mess over a silly misunderstanding that was never intended!
Thank you in advance!
I’m looking for a bit of help. Recently I was shopping in Tesco as I always do at my lunch, paying for my items through the self scan service. I was buying a bottle of water, a small pack of chicken and a microwave pasta item. Whilst scanning and paying i was talking to a friend and I got distracted and never scanned the pasta and chicken (these were small items, both of which I had in my hand at the time when I paid). After collecting my water (that I paid for) and receipt I left with my friend only to be stopped by security and I was told the manager wanted to speak to me. The security along with the manager took me to the back security room and explained that I had shoplifted and I agreed and admitted it was a mistake and there was never an intention to steal, I had means to pay and I simply got distracted. I offered to pay but as you can probably tell they were having none of it. Tesco called the police as they believed I was genuinely trying to steal. The police arrived and I explained the situation and they understood and only issued me with a warning (which I thought was fair). When leaving Tesco I was told by security I would receive a claim from a company (I couldn’t remember who at the time as I was focusing on just leaving the shop). I done my research after words and found a few threads on this page about people in similar situations saying they were being asked for silly money from a company called RLP.
However I received my letter yesterday and it is from a company called ‘DWG’ who have asked me to pay £125.00 for security on the specific day? considering the items I ‘shoplifted’ amounted to only £2.50 (I gave Tesco the items back when I was stopped in re-sellable condition), I think this is a bit steep?
The letter states I only ‘owe’ money for security and not for stolen/damages goods and that I need to pay in 7 days?
Do I need to pay this? Is this a company just like RLP (I’ve read in previous threads that the advice is just to ignore RLP) should I do the same?
I would appreciate any help, all this mess over a silly misunderstanding that was never intended!
Thank you in advance!
xx
xx
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