Results 1 to 12 of 12

Thread: Patient Direct, misselling of advertising.

  • Share
  • Thread Tools
  • Display
  1. #1
    Join Date
    Aug 2017
    Posts
    10
    Mentioned
    0 Post(s)

    Default Patient Direct, misselling of advertising.

    I have joined a long list of small businesses that appear to have been scammed by Patient Direct/ Multimedia International. The price was misquoted, I naively believed he was telling the truth! So it is about three times what I agreed with the Salesman, the adverts are smaller than agreed as much of the screen is taken up with banners and the promised 5 to 10 minute repeat cycle is not correct. They are insisting that their contract allows them to do all these things. They are threatening to sue me for Tort if I post factual warnings about their antics.

    The NHS whose surgeries the ads are in are trying to distance themselves from any involvement claiming to receive anything from zero to £150pa to host the ads in a surgery.

    I am not a llimited company.
    Any advice or anyone like to contact me to compare experiences I would love to hear from you.

  2. #2
    Join Date
    Mar 2013
    Posts
    2,177
    Mentioned
    118 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    Have a search in this forum for the many threads about this lot.

  3. #3
    Join Date
    Aug 2017
    Posts
    10
    Mentioned
    0 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    Thanks, I noticed some from 2014, I will look for some newer ones as well.

  4. #4
    Join Date
    Mar 2013
    Posts
    2,177
    Mentioned
    118 Post(s)

    Default Re: Patient Direct, misselling of advertising.


  5. #5
    Join Date
    May 2007
    Posts
    59,031
    Mentioned
    1606 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    Do you have pictures/ video of the screens displaying the adverts ?
    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

    Find Solicitors offering fixed fees on our sister site - JustBeagle.com

  6. #6
    Join Date
    Aug 2017
    Posts
    10
    Mentioned
    0 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    I am going to the surgeries this week to find details of the other advertisers and will take some photos then.
    Last edited by Amethyst; 13th August 2017 at 09:11:AM. Reason: Word change

  7. #7
    Join Date
    May 2007
    Posts
    59,031
    Mentioned
    1606 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    Good. You could make a factual post showing the actual advertising received under the terms of the contract.

    The surgeries who have hire of the screens have no responsibility for the adverts shown, although they are able to select types of adverts that they do not wish to be shown ( e.g. Gambling etc) I believe they can select which health presentations are shown. I'm not sure if the PD screens integrate with the appointments calling system.

    Also not sure if they pay for the screens or if they are simply provided on condition the advertising is displayed ( so screens are in essence sponsored by advertisers via PD)

    If you find a forum for practice managers there's a few posts about these screens on there from the NHS perspective.
    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

    Find Solicitors offering fixed fees on our sister site - JustBeagle.com

  8. #8
    Join Date
    Aug 2017
    Posts
    10
    Mentioned
    0 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    Quote Originally Posted by Amethyst View Post
    Good. You could make a factual post showing the actual advertising received under the terms of the contract.

    The surgeries who have hire of the screens have no responsibility for the adverts shown, although they are able to select types of adverts that they do not wish to be shown ( e.g. Gambling etc) I believe they can select which health presentations are shown. I'm not sure if the PD screens integrate with the appointments calling system.

    Also not sure if they pay for the screens or if they are simply provided on condition the advertising is displayed ( so screens are in essence sponsored by advertisers via PD)

    If you find a forum for practice managers there's a few posts about these screens on there from the NHS perspective.
    The screens run predominantly adverts, medical information was confined to clinic times of operation so Alpert from 5% fee they don't seem to get a great deal out of it although as they do receive an income from them I have suggested to them that they have some responsibility to ensure advertisers get what they pay for and that as health care providers they should not be associated with a company whose behaviour contributes to the ill health through stress of the advertisers.

  9. #9
    Join Date
    Aug 2017
    Posts
    4
    Mentioned
    0 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    I've just posted a new thread about my experience with this mob. Are you paying them? Have a look at my post on here. I also feel ripped off by them, but I think there is something in the law that is about 'fitness for purpose' this means (any other posters correct me if I'm wrong) that something sold has to fit the purpose its sold for. I have frankly had enough of them, I think they operate just within the law, not sure how they are anything to do with NHS but certainly won't help the NHS reputation!

  10. #10
    Join Date
    Jul 2007
    Posts
    17,874
    Mentioned
    137 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    Quote Originally Posted by Lola49 View Post
    I've just posted a new thread about my experience with this mob. Are you paying them? Have a look at my post on here.
    So that people can find it, it's here http://www.legalbeagles.info/forums/...459#post746459
    Well, she's walking through the clouds, with a circus mind that's running wild
    butterflies and zebras, and moonbeams and fairy tales
    that's all she ever thinks about
    riding with the wind.

    When I'm sad, she comes to me, with a thousand smiles she gives to me free
    it's alright, she says it's alright, take anything you want from me
    anything.

    Fly on little wing.

    Jimi Hendrix



  11. #11
    Join Date
    Aug 2017
    Posts
    10
    Mentioned
    0 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    Hi Lola, I had the same thing with the fee issue, they didn't mention VAT or the final cost. They have now admitted that I was told the wrong number of DDs claiming it was human error but it was because he was pretending it was a 12 month contract. It doesn't seem much I can do about the fees as I believed what I was told rather than what was written. However the ad size is not what I was told because the banners on the side and bottom of the screen where not on the example I was shown when I signed or when the artwork was sent for approval. I was told that the ad would be shown every 5-10 mins but is actually shown, when the TVs work, every 35 mins. I have told them I am not paying anymore because I did not get what I signed up for. They have offered to double the rate of display but that's still not as often as agreed. They have also offered to curtail the contract after a year but continue showing it for another year if I pay for one year. I have told them as I only got 2/3 of the screen size displayed at best 1/3 of the time I only got 2/9ths of what I paid for so have asked for a refund of the 7/9ths less 1 artwork.
    I have reported them to Action Fraud. NHS England were useless so I have reported the
    to NHS fraud protect. I have contacted other advertisers to remind them they need to cancel with 6 months to go. I have contacted the GP Practice mangers to tell them that this is not good for my health and I know one of them has contacted Patient Direct about this. A google search of them comes up with a practice manger review of them and both of those are scathing. If I don't get my refund I will be reporting this to the Office of Fair trading.

  12. #12
    Join Date
    Aug 2017
    Posts
    4
    Mentioned
    0 Post(s)

    Default Re: Patient Direct, misselling of advertising.

    I expect there are loads of people they've scammed, they seem to target small businesses because we are busy and don't always have the infrastructure that big businesses have. It sounds like you've lost faith in them and frankly who wouldn't!
    I haven't yet reported them but will do, am looking at the most relevant agencies so thanks for the suggestions, will follow them up.
    I am not paying them either but they've now sent me a nasty letter threatening legal action, I'm furious and won't be giving them any more money! I have asked them for a refund too.
    The ads in the surgery can't really be good for them either - to be affiliated with such an awful set of people! Keep posting & let me know what happens.

Similar Threads

  1. * SORTED * Business contract cancellation Patient Direct
    By Lynnzer in forum Scams, Fraud & IT
    Replies: 48
    : 13th August 2017, 11:39:AM
  2. Replies: 139
    : 3rd August 2017, 15:09:PM
  3. Replies: 20
    : 16th July 2017, 19:18:PM
  4. Advice needed for terminal cancer patient
    By Mark260681 in forum Money & Debt
    Replies: 10
    : 25th November 2015, 09:33:AM
  5. Be patient, RBA tells homebuyers
    By Legal Beagles in forum Press RSS Feeds
    Replies: 0
    : 4th April 2008, 05:10:AM

Posting Permissions

  • You may post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Contact Us



© Celame (UK) Ltd 2016
Hosted by Lodge Information Services Ltd
LegalBeagles® are DPA Registered No. ZA158014
LegalBeagles® is the trading name of CELAME (UK) LIMITED ( 09220332 )
Registered Address: 25 Moorgate, London, England, EC2R 6AY
VAT registration number 206 9740 02
User Alert System provided by Advanced User Tagging v3.1.3 (Lite) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Feedback Buttons provided by Advanced Post Thanks / Like (Lite) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd. Runs best on HiVelocity Hosting.
Celame (UK) Ltd Powered by vBulletin® Version 4.2.3
Copyright © 2017 vBulletin Solutions, Inc. All rights reserved.

To find out more about managing your money and getting free advice, visit the Money Advice Service,an independent service set up to help people manage their money.

TOP