A year ago I took out a phone contract for an LG G4 phone. A few weeks ago it began to experience the notorious bootloop error. A quick google revealed that LG has released a statement to the effect that the fault was an inherent manufacturing fault. They also said where effected and in contract with a carrier the phone should be returned to the carrier for repair.
So I duly returned the phone to the network provider for repair. Only to receive a call asking for about £140 to fix it.
In fairness my phone has received the lowest possible rating on its condition. But then I have had it a year. The company are claiming my damaging the phone voids the warranty provided. Although I would argue that chips and scratches are cosmetic.
However my understanding of the law and the warranty in question (which I don't have in front of me) is as follows:
If the phone is more than 6 months old the onus falls to the user to prove the inherent fault. I've done that, given that LG released a statement to that effect.
Further, given the phone costs in the region of £400 new I am entitled to expect a reasonable level of performance from said phone.
Also, the fault obviously predates the damage as it was present from the moment the phone rolled off the production line.
The damage to the phone does not relate to the fault. The bootloop on the G4 appears to be related to the solder used on the cpu stack. I will need to confirm, but I believe the warranty says it will be void where damage or misuse causes the fault. Which it clearly didn't.
I'm seeking a little clarity on this position before I push to much further. To be honest I have a friend who's an electrical engineer and may be able to fix it so I'm not sure this is worth the effort either way.
Thanks in advance,
Estrix
So I duly returned the phone to the network provider for repair. Only to receive a call asking for about £140 to fix it.
In fairness my phone has received the lowest possible rating on its condition. But then I have had it a year. The company are claiming my damaging the phone voids the warranty provided. Although I would argue that chips and scratches are cosmetic.
However my understanding of the law and the warranty in question (which I don't have in front of me) is as follows:
If the phone is more than 6 months old the onus falls to the user to prove the inherent fault. I've done that, given that LG released a statement to that effect.
Further, given the phone costs in the region of £400 new I am entitled to expect a reasonable level of performance from said phone.
Also, the fault obviously predates the damage as it was present from the moment the phone rolled off the production line.
The damage to the phone does not relate to the fault. The bootloop on the G4 appears to be related to the solder used on the cpu stack. I will need to confirm, but I believe the warranty says it will be void where damage or misuse causes the fault. Which it clearly didn't.
I'm seeking a little clarity on this position before I push to much further. To be honest I have a friend who's an electrical engineer and may be able to fix it so I'm not sure this is worth the effort either way.
Thanks in advance,
Estrix
Comment