Van went into garage and runs worse than it first went in and now nearly £2000 down

[jamescornwall]

Good morning

My friend takes his transit to a garage and the garage charge him around £1100 for work, he gets the van back its not running properly so he take the van back a week later he gets the van back with another £600 bill and the van is still not right

How can this be resolved please

[des8]

Re: Van went into garage and runs worse than it first went in and now nearly £2000 do

Hi and welcome

Bottom line: He has protection from Consumer Rights Act 2015 Part 1 Chap 4

To resolve: what sort of garage involved: main dealer or back street or what?

Generally speaking would suggest a return to the garage and discuss, but if he has lost faith in them it will depend on the sort of outfit as to alternative approaches.

[CLL1]

Re: Van went into garage and runs worse than it first went in and now nearly £2000 do

Ultimately, you would need to argue that there has been a breach of an implied term in that the trader would carry out the services with reasonable care and skill, as per s49(1) Consumer Rights Act 2015.

Follow the usual approach of sending a letter of claim giving 14 days to remedy or refund, then issuing small claims matter.