need some advice please

[chris83]

Hello
i need some advice about my work please forgive me this is gunna be a long one lol.

i work for a company that provides technical support over the phone for software that goes wrong. the company i work for has a few different programmes it supports for the most part most people are trained to support all these programmes but for myself i am in a special group that only support one programme this is because it goes wrong all the time and i received special training to be able to support this software. i started last year and was put into a normal training class to be trained as everyone else once i had be trained and passed (top of my class) i was asked if i wanted to swap over to this new piece of software being told by a manger and the hr team that there would be more opportunity's for progression so i agreed to swap over. my company run regular checks on our performance and i am always in the top 5 of my team and throughout the rest of the teams we are above them as well. since this happened there has been no more mention of these opportunity's even though people in my original training class are now able to do over time and are also able to apply for job opportunity's that i am not able to because to apply for these you have to be trained in all the software that the company supports i have spoken to my manager and they are refusing to train me saying that there are to many people supporting this software. i just want to know what my next step could be like are they allowed to do this promote people above me that have less of a score than me. also they have changed our shift with just 1 weeks notice saying this is due to call volume that needs to be covered. i guess im am just here asking for general information about what i could do other than leaving.


anyways thank you all for reading this i know it was a long one lol

[Eloise01]

Re: need some advice please

In legal terms there are no other options than leaving. You aren't entitled to training, you aren't entitled to promotion, and you aren't entitled to "opportunities". So if your current employer won't give these to you, there is nothing you can do to make them. They have already refused your request so I can see no possible way of getting them to change their minds - at least not for some time.

[Nikolai]

Re: need some advice please

This sounds like discrimination to me and this is a big no-no in the workplace. Get yourself some advice from your union, CAB, employment solicitor etc and see how you stand legally.

[wales01man]

Re: need some advice please

Eloise will hopefully have the answer but what discrimination is there here?

[Eloise01]

Re: need some advice please

This sounds like discrimination to me and this is a big no-no in the workplace. Get yourself some advice from your union, CAB, employment solicitor etc and see how you stand legally.

On what possible basis do you derive the fact that discrimination on the basis of a protected characteristic has occured here? For there to be discrimination, the employer must refuse training or opportunities because of the OP's gender, age, sexual orientation, race, religion or belief, pregnancy or maternity, disability, gender assignment, or marital or civil partnership status. Where did the OP mention that the reason that they were denied these opportunities was on the basis of any of these reasons? Ah no - the OP says that the reason they have been given is because the OP is not currently trained on that software, and because there are no available vacancies because there are too many people already supporting the software. Who do you suggest that the employer dismisses to give the OP what they want? Perhaps you might like to suggest grounds for the employer to use, because "Chris83 wanted their job and not his" is really not going to wash at an employment tribunal?

In the world of work you cannot always have what you want. If the OP does not like the opportunities that their current employer has for them, then they must do what everyone else has to do - find somewhere that does offer them. That is not discrimination; that is life.

[CleverClogs]

Re: need some advice please

i work for a company that provides technical support over the phone for software that goes wrong.

Had you considered telling the customers to flush their systems?