It was my wife's birthday yesterday and true to form, I went out Saturday to buy her a few gifts. Among other things, I wanted to get her some games for her DS Lite. I knew which ones and went into Zavvi to buy them. I could only find one of the games and nothing else that I wanted.
I bought the one game they did have in stock, only to find it more than £5 cheaper in Sainsbury's half an hour later. This annoyed me sufficiently to email them when I arrived home.
There follows the email exchange so far.
I bought the one game they did have in stock, only to find it more than £5 cheaper in Sainsbury's half an hour later. This annoyed me sufficiently to email them when I arrived home.
There follows the email exchange so far.
Dear Sir
I wish to register a complaint. I have been a loyal customer, with three children who between them have PC's, a Sony PSP, a Nintendo Wii, a Nintendo DS Lite and a Sony PS2 yet today I purchased a DS Lite game only to find an identical product available in Sainsbury's for over £5 less. Given that the nature of your business is games and Sainsbury's sell predominantly groceries you should be ashamed of yourselves. Either your buyers need educating (having been shown up by grocers) or you are being greedy. Either way, you have now lost my custom for ever. I shall not purchase anything in any of your stores again, ever.
This kind of shameless profiteering is inexcusable. I could take it back of course, but that is self-defeating and would cost me more in time alone than the £5 I would gain. It is far better therefore that I simply never visit you again and tell everyone who will listen (and those who won't) not to visit you either.
Yours faithfully
I wish to register a complaint. I have been a loyal customer, with three children who between them have PC's, a Sony PSP, a Nintendo Wii, a Nintendo DS Lite and a Sony PS2 yet today I purchased a DS Lite game only to find an identical product available in Sainsbury's for over £5 less. Given that the nature of your business is games and Sainsbury's sell predominantly groceries you should be ashamed of yourselves. Either your buyers need educating (having been shown up by grocers) or you are being greedy. Either way, you have now lost my custom for ever. I shall not purchase anything in any of your stores again, ever.
This kind of shameless profiteering is inexcusable. I could take it back of course, but that is self-defeating and would cost me more in time alone than the £5 I would gain. It is far better therefore that I simply never visit you again and tell everyone who will listen (and those who won't) not to visit you either.
Yours faithfully
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