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Claim4You problem - demand letter for cancellation fee

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  • #16
    Re: Claim4You problem - demand letter for cancellation fee

    Ak ok thanks, yeah they're the same.

    I like your pin shot
    I keep it with your letter
    Done up in blueprint blue
    It sure looks good on you
    And when you smile for the camera
    I know I'll love you better

    Then the shutter falls
    You see it all in 3-D
    It's your favorite foreign movie

    'Peg'

    Donald Jay Fagen

    Comment


    • #17
      Re: Claim4You problem - demand letter for cancellation fee

      Many thanks both

      May I just add that I tried to contact them several times yesterday (Friday, 5 May) both by phone and email. The phone is just getting a pre-recorded greeting listing various options (press 1-4 for various departments) but nobody answers on any one of them! Also didn't get any reply to any one of my two emails! Very strange outfit. - Maybe I should also add that into the complaint letter?

      Then, where should I send it? By email and/or registered post? Should I copy anyone else, like MOJ or ombudsmen?

      Comment


      • #18
        Re: Claim4You problem - demand letter for cancellation fee

        Yes by all means add that to the complaint ie I've tried to contact you but no response so have no option but to complain in writing etc.

        According to their T&Cs:

        Complaints may be made in writing, by e-mail, or by telephone.
        So to be safe I'd e-mail it and send by registered post.

        I like your pin shot
        I keep it with your letter
        Done up in blueprint blue
        It sure looks good on you
        And when you smile for the camera
        I know I'll love you better

        Then the shutter falls
        You see it all in 3-D
        It's your favorite foreign movie

        'Peg'

        Donald Jay Fagen

        Comment


        • #19
          Re: Claim4You problem - demand letter for cancellation fee

          I'd not bother phoning them.

          Send your complaint directly to the firms registered address, by registered post, and keep a copy. Then you can go to MOJ and LEO at same time if they don't back off.

          North Mersey Business Centre Woodward Road, Knowsley Industrial Park, Liverpool, L33 7UY
          Last edited by Amethyst; 6th May 2017, 08:08:AM.
          Common Sense .... if in doubt, use it !

          “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

          Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

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          Comment


          • #20
            Re: Claim4You problem - demand letter for cancellation fee

            Originally posted by EXC View Post
            Yes by all means add that to the complaint ie I've tried to contact you but no response so have no option but to complain in writing etc.

            According to their T&Cs:



            So to be safe I'd e-mail it and send by registered post.
            Also, may I just add -- they actually never provided any invoice -- all they said in that letter was that a cancellation fee of 450 +VAT (540 per case) now becomes payable on all open cases.

            They gave me only 5 working days to make a payment -- and their bank account details.
            There was no invoice provided.

            Comment


            • #21
              Re: Claim4You problem - demand letter for cancellation fee

              I think that the letter incorporates an invoice but I don't really think referring to it as a letter or invoice or both is that important as however you refer to it they're asking you to pay them. But feel free reword the complaint as you wish.

              all they said in that letter was that a cancellation fee of 450 +VAT (540 per case) now becomes payable on all open cases.
              Yes but as the first paragraph refers to ''your PPI complaint'' in the singular I think it's fairly clear that they're asking for one payment of 540, but again if you want to challenge the potential ambiguity of it then do so.

              I like your pin shot
              I keep it with your letter
              Done up in blueprint blue
              It sure looks good on you
              And when you smile for the camera
              I know I'll love you better

              Then the shutter falls
              You see it all in 3-D
              It's your favorite foreign movie

              'Peg'

              Donald Jay Fagen

              Comment


              • #22
                Re: Claim4You problem - demand letter for cancellation fee

                Perfect. Thanks for your clarification, help and advice!

                Comment


                • #23
                  Re: Claim4You problem - demand letter for cancellation fee

                  No probs. They're required to confirm receipt of the complaint within 5 days and issue their final response in 8 weeks, after which you can take it to the Legal Ombudsman for which CMCs are charged a 400 case fee (regardless of the outcome) so it doesn't make much sense economically for Claim4You to reject your complaint but if they do I think you've got a pretty good case to take to LeO.

                  I like your pin shot
                  I keep it with your letter
                  Done up in blueprint blue
                  It sure looks good on you
                  And when you smile for the camera
                  I know I'll love you better

                  Then the shutter falls
                  You see it all in 3-D
                  It's your favorite foreign movie

                  'Peg'

                  Donald Jay Fagen

                  Comment

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