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** SORTED ** Legal advice on claims management company

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  • #16
    Re: Legal advice on claims management company

    Hi Nick

    Yes I've attached a copy of the letter from Welcome confirming they uphold my claim (I can do this from a computer but not from my phone). I would be extremely grateful if you could produce a complaint letter - you can word it far better than I can!

    I did respond to the email with the following (as you can see I did ask them to confirm their final response):

    Hi Megan
    Thank you for your response. I also feel it is unfair for you to suggest that the Welcome Finance claims were only paid out due to your involvement. Had I pursued the claims myself the outcome would have been the same. I also initially advised you that I had loans with Welcome that had PPI added to them therefore I was well aware of these accounts ... they were not located by your involvement. Please advise where, in the letter that you sent, it stated that your services would resume should circumstances change? What would have happened if I had instructed another claims firm to dral with this matter as you suggested was my right to do so? Would I have had to pay yourself and them? As I have been advised, I believe my contract with you ended when you sent the letter stating you could take it no further and I was free to pursue it myself. Therefore I do not accept your offer of a reduced payment. Please let know if this is your final decision so I can advise the Legal Ombudsman to proceed with my complaint.

    Regards, Joanne
    Attached Files

    Comment


    • #17
      Re: Legal advice on claims management company

      Ok let me know their response. Whatever it is we can submit the more detailed complaint on the basis that it would be in everyone's interest to do so.

      I like your pin shot
      I keep it with your letter
      Done up in blueprint blue
      It sure looks good on you
      And when you smile for the camera
      I know I'll love you better

      Then the shutter falls
      You see it all in 3-D
      It's your favorite foreign movie

      'Peg'

      Donald Jay Fagen

      Comment


      • #18
        Re: Legal advice on claims management company

        Thank you so much Nick you have been absolutely amazing and I have spoken to my colleagues at work and told them how good this site is (you do a fantastic job)!

        Comment


        • #19
          Re: Legal advice on claims management company

          You're welcome.

          I like your pin shot
          I keep it with your letter
          Done up in blueprint blue
          It sure looks good on you
          And when you smile for the camera
          I know I'll love you better

          Then the shutter falls
          You see it all in 3-D
          It's your favorite foreign movie

          'Peg'

          Donald Jay Fagen

          Comment


          • #20
            Re: Legal advice on claims management company

            On 4 September you asked them for a copy of their complaints procedure, did you get it? If so can you give it to me?

            I like your pin shot
            I keep it with your letter
            Done up in blueprint blue
            It sure looks good on you
            And when you smile for the camera
            I know I'll love you better

            Then the shutter falls
            You see it all in 3-D
            It's your favorite foreign movie

            'Peg'

            Donald Jay Fagen

            Comment


            • #21
              Re: Legal advice on claims management company

              No they didn't send me their complaints procedure. Should I email them again and ask for it? Thanks

              Comment


              • #22
                Re: Legal advice on claims management company

                Hi Nick - good news! They are not pursuing the fees any further - I received the email below (after I asked them for their complaints procedure). Thank you so much for your help - I don't think I would have gotten this far without your invaluable advice:

                Hi Mrs xxx,

                Thank you for your email. Since we were last in contact I have been able to discuss this matter with my manager.

                Whilst there is evidence throughout our files that this account and claim has been successfully located and pursued as a result of the initial work done on the file in accordance with your instructions, a further review of the file shows that we did send you a letter stating that the file relating to this case would be closed. In this case a slightly different letter should have been sent explaining the issues with regard to Welcome Finance and the FSCS, and confirming that we would contact you further should the situation change. In the circumstances I can confirm that as a result of the closure letter being sent we will not pursue any fee in relation to this claim.

                If you still wish to raise a formal complaint in the first in stance you should do so in writing, although I can arrange for my manager to contact you by telephone or email if you prefer.

                Regards,
                Last edited by Amethyst; 8th September 2016, 12:59:PM.

                Comment


                • #23
                  Re: Legal advice on claims management company

                  Great News

                  [MENTION=332]EXC[/MENTION]
                  Common Sense .... if in doubt, use it !

                  “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

                  Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

                  Find Solicitors offering fixed fees on our sister site - JustBeagle.com

                  Comment


                  • #24
                    Re: ** SORTED ** Legal advice on claims management company

                    Excellent well done Jo.

                    I like your pin shot
                    I keep it with your letter
                    Done up in blueprint blue
                    It sure looks good on you
                    And when you smile for the camera
                    I know I'll love you better

                    Then the shutter falls
                    You see it all in 3-D
                    It's your favorite foreign movie

                    'Peg'

                    Donald Jay Fagen

                    Comment


                    • #25
                      Re: ** SORTED ** Legal advice on claims management company

                      I seriously couldn't have done it without you and your invaluable advice EXC :tinysmile_grin_t: ... I'm still thinking about formally complaining about their conduct! They clearly knew about the letter they sent (I referred to it often enough in my email communication to them) so they obviously thought they'd try to extract more money from me. I'm happy with the outcome (and I'm not complaining to try and get monetary gain in the form of compensation - I just wouldn't like this to happen to anyone else who might just accept what they say and pay out)! Will have a think about it and decide what to do. Thanks again EXC

                      Comment


                      • #26
                        Re: ** SORTED ** Legal advice on claims management company

                        My advice? Walk away with your head high in the knowledge you've beaten a law firm. Life's too short.

                        I like your pin shot
                        I keep it with your letter
                        Done up in blueprint blue
                        It sure looks good on you
                        And when you smile for the camera
                        I know I'll love you better

                        Then the shutter falls
                        You see it all in 3-D
                        It's your favorite foreign movie

                        'Peg'

                        Donald Jay Fagen

                        Comment


                        • #27
                          Re: ** SORTED ** Legal advice on claims management company

                          Have to agree - I've tried making many complaints because I wanted to stop things happening to other people - but if you already have a resolution or you're not the victim - they really do nothing and are just not interested.

                          SRA/FCA/LeO/FOS/ICO/TS

                          All pants.

                          Just rest assured that your posts on here might one day help someone else in a similar position.
                          Common Sense .... if in doubt, use it !

                          “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

                          Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

                          Find Solicitors offering fixed fees on our sister site - JustBeagle.com

                          Comment


                          • #28
                            Re: ** SORTED ** Legal advice on claims management company

                            Yes you're right guys I'll leave it and enjoy spending their fee :-) thanks. Jo

                            Comment

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                            INFORMATION

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                            Before using a claims management company make sure you DO YOUR RESEARCH. Firms can charge up to 50% of any refund you might be due.


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                            If you have a problem with a Claims Management Company you can post on our consumer forum for help in the first instance.


                            To make a formal complaint you should complain to the CMC in the first instance, and if there has been no resolution within 8 weeks you can take your complaint to the Legal Ombudsman.
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