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refusal to increase dd

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  • refusal to increase dd

    Sometime ago Elderbridge increased my payment refused to increase DD unless I filled in expediture income .. knowing their form refused agreed to dd .. emailed them called them .. saying ok increase dd as they normally would if change in payment ..increase they refused on basis I have FOS complaint ... Fos gave me a number not main Elderbridge number to call to get dd increased .. so because I have FOS case Elderbridge playing hardball trying to go in for kill . Charginging interest etc for non complete payments How is this legal how are FOS ignoring this .. I work long shifts guess what number closed .. what is going on?? WHY NOT ALLOWING ME TO PAY
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  • #2
    Hiya Redstar

    There will be an answer for you soon, but whilst we are waiting I will need to ask for some more information.

    1: What is the DD for? A loan? A credit card? A car finance?

    2: What is the FOS complaint for?

    3: How much should you be paying, and how much interest are you paying for non complete payments?

    4:How long has this been going on?

    5: Do the FOS know about the interest being charged?

    6: Have you raised a formal complaint with Elderbridge regarding the DD situation?

    I know it seems a lot of questions and no answers, but we need this to be able to help

    cheers,

    Callie


    Tagging jaguarsuk des8 Kati Amethyst
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    • #3
      Hi Thank you for response its a complicated case took GE money secured loan was made redubdant ge told me to miss 3 payments before payment plan then without notice started eviction . Paid immediately then was told all clear then charged further etc statments said zeor arears .. then charged sold to elderbridge raised fos elderbridge raised dd resued ti implemant it due to fso complaint .. yet will no doubt say late payment etc raised complaint they ignored saying fso dealing fso say not part of complaint I can pay they are pubishing me for fos complaint and fos are not listening that increase being denied xase habdler gave me a number to ring on lunch .. seriously did ring it doesnt answer .. essentially I agree to uncrease in dd company refuses to increase dd with no rational other than have fos complaint re their behaviour

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