Sale Goods and Store card

[andyb000!]

This raised my eyebrows and I wondered if this is 'sharp' practice or not:

Wife in a well known department store perusing some slippers for me in a sale, asks the assistant if they will refund if they are not suitable for me.

Wife told would not get a refund unless sale goods found faulty and even the would only get a credit voucher if paid by cash - but not a cash refund. Does this sound right?

However, if she applied for a Store Card and used that to purchase then not only would she get a 10% off introductory offer but she would also get 100% credit refund if the goods were found unsuitable - even sale goods.

hmm

[gravytrain]

Re: Sale Goods and Store card

From what I remember, the sale of goods act states that an item must be"fit for purpose". This means that if an item is damaged they should give you a full refund in the same medium you paid for the goods(cash for cash).

If however you only return the item because it does not fit or you do not like it, they have no legal obligation to refund although most stores do as a matter of good practice.