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Halifax unfair overdraft fee claims

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  • Halifax unfair overdraft fee claims

    Hello,

    Id just like to ask a couple of questions regarding if I could claim my overdraft fees back.
    My situation is Im a student on my 3rd year and have been with halifax since 1st year. I have had over 5 28 unplanned over draft fees from halifax since then. one or two is my fault I would say but the others I wouldn't say so. I had bills come out and took money from my account which put me under my overdraft, they all returned the money automatically when they realised I did not have sufficient money in my account within 24 hours or immediately after.

    I was told by the halifax representative when signing up that I can go over my overdraft fees by 10 before I get any charges. However there was a few occasions when some spending came out late and I thought I had more money in the bank which I spent which then made me go over drawn by 5 or under and I still got the 28 charged fee! There's also a time when the fee came out when I didn't have money in my acc that made me go overdraft again. I got a letter saying I was being charged another 28 because of this! As you can probably tell I'm struggling with my money and I'm also pregnant and due in a few weeks which means more coming out of my acc. I can't afford this cycle of charges at all as I'm in financial hardship.

    Is there a way to stop these fees and also claim back some of the charges I paid?
    Tags: None

  • #2
    Re: Halifax unfair overdraft fee claims

    Originally posted by SupercoolJo View Post
    Hello,

    Id just like to ask a couple of questions regarding if I could claim my overdraft fees back.
    My situation is Im a student on my 3rd year and have been with halifax since 1st year. I have had over 5 28 unplanned over draft fees from halifax since then. one or two is my fault I would say but the others I wouldn't say so. I had bills come out and took money from my account which put me under my overdraft, they all returned the money automatically when they realised I did not have sufficient money in my account within 24 hours or immediately after.

    I was told by the halifax representative when signing up that I can go over my overdraft fees by 10 before I get any charges. However there was a few occasions when some spending came out late and I thought I had more money in the bank which I spent which then made me go over drawn by 5 or under and I still got the 28 charged fee! There's also a time when the fee came out when I didn't have money in my acc that made me go overdraft again. I got a letter saying I was being charged another 28 because of this! As you can probably tell I'm struggling with my money and I'm also pregnant and due in a few weeks which means more coming out of my acc. I can't afford this cycle of charges at all as I'm in financial hardship.

    Is there a way to stop these fees and also claim back some of the charges I paid?
    Hi, welcome to LB.

    You need to check the terms/conditions of your account carefully, then find out the name of the bank officer responsible for " student " accounts then make a Formal Complaint to that person.

    nem
    The advice I give and draft letters provided are drawn from personal experience and career training and are given freely and without liability.

    Please make your own decisions with care and if necessary seek qualified legal advice. I will not advise by private message. If you'd like me to look at your post please tag me in your post by typing @nemesis45;.

    If you receive messages from anyone offering advice for a fee please report it to the site team.


    Animo et fide.

    Comment


    • #3
      Re: Halifax unfair overdraft fee claims

      I can't remember who signed me up for my student account as it was years ago, I just know its a blonde female and thats it.

      Comment


      • #4
        Re: Halifax unfair overdraft fee claims

        Originally posted by SupercoolJo View Post
        I can't remember who signed me up for my student account as it was years ago, I just know its a blonde female and thats it.
        Bank Officer as in a Director.
        nem
        The advice I give and draft letters provided are drawn from personal experience and career training and are given freely and without liability.

        Please make your own decisions with care and if necessary seek qualified legal advice. I will not advise by private message. If you'd like me to look at your post please tag me in your post by typing @nemesis45;.

        If you receive messages from anyone offering advice for a fee please report it to the site team.


        Animo et fide.

        Comment


        • #5
          Re: Halifax unfair overdraft fee claims

          Have ou tried contacting the bank in the first instance and seeing if they are able/ willing to help ?

          Comment

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