• Welcome to the LegalBeagles Consumer and Legal Forum. Please register to get the most out of the forum. Registration is free and only needs a username and email address.
  • Please note that LegalBeagles is a public forum and the main areas are accessible to all, and as such, please take care your username or posts do not identify you. There is no need to post claim numbers, names or precise amounts to get support with your case. When uploading documents please ensure that you have properly redacted your personal details. Thank you.

British Gas and the Billing code

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • British Gas and the Billing code

    Hi

    i hope someone can give me some advice.

    I moved into my property in Dec 08 and got my first bill from British gas in Feb. it was only then that we realised we were with British Gas Business not domestic.

    I paid the first bill at business rates and went to my landlord to make sure they didnt mind us going to domestic. Since June we have been trying to get changed over, but have had serious problems since with them having to recalculate everything to domestic rates rather than Business.

    They have now given us a final bill but have added 690.66 on top of that and claim its because they took a meter reading in september and found that they have under estimated our usage.

    In the billing Code it says that

    Where the supplier is at fault in under-billing a customer by sending inaccurate bills, when issuing a corrected one, the supplier will not collect for any additional consumption (i.e. the shortfall between what was bills and what was used)

    but is this only for bills that are more than 2 years old? and because we were listed as a business (even though we weren't) do we still qualify?

    we have now been transferred over but it took 6 months rather than their standard 40 days. I'm tearing my hair out so any advice would be appreciated!!!

View our Terms and Conditions

LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.

Announcement

Collapse
No announcement yet.
Loading...

upgrade to vip

Want exclusive access to forums, more privacy and a live chat box? Upgrade to become a bigger part of our community.

only £15/yr

Offers available. No subscription traps.

sign up now



Search and Compare fixed fee legal services and find a solicitor near you.

Find a Law Firm


Working...
X