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----- Original Message ----- From: Freedom of Information FSA
To: EXC
Sent: Friday, November 30, 2007 2:27 PM
Subject: RE: FOIA Request
************************************************** ***************
Your attention is drawn to the warning notice at the end of this message.
Ref: FOI0814
Dear EXC
Freedom of Information: Right to know request
Thank you for your request under the Freedom of Information Act 2000 (the Act), for the following information in relation to the FSA's two month complaints handling waiver review:
"1) From the information supplied to you by the banks for consideration in the review, how many complaints about unauthorised overdraft charges from customers claiming financial hardship have the banks received?
2) From the information supplied to you by the banks for consideration in the review, how many customers making complaints have been identified by the banks as being cases of financial hardship?
3) From the information supplied to you by the banks for consideration in the review, how many identified cases of financial hardship have been offered a partial refund of charges claimed?
4) From the information supplied to you by the banks for consideration in the review, how many identified cases of financial hardship have been offered a full refund of charges claimed?"
Your request has now been considered and I will respond to each point in order:
1) Whilst we did not ask for this information to be provided as part of the review, a small number of firms did provide an answer, the total being 525.
2) The total figure provided by the firms is 6,908.
In answer to 3) and 4), we do not hold the information separately for each point, however we do hold the aggregated figure for the data which is 1,195.
If you have any queries then please contact me.
Yours sincerely
R. Traynor
Information Access Team
Financial Services Authority
To: EXC
Sent: Friday, November 30, 2007 2:27 PM
Subject: RE: FOIA Request
************************************************** ***************
Your attention is drawn to the warning notice at the end of this message.
Ref: FOI0814
Dear EXC
Freedom of Information: Right to know request
Thank you for your request under the Freedom of Information Act 2000 (the Act), for the following information in relation to the FSA's two month complaints handling waiver review:
"1) From the information supplied to you by the banks for consideration in the review, how many complaints about unauthorised overdraft charges from customers claiming financial hardship have the banks received?
2) From the information supplied to you by the banks for consideration in the review, how many customers making complaints have been identified by the banks as being cases of financial hardship?
3) From the information supplied to you by the banks for consideration in the review, how many identified cases of financial hardship have been offered a partial refund of charges claimed?
4) From the information supplied to you by the banks for consideration in the review, how many identified cases of financial hardship have been offered a full refund of charges claimed?"
Your request has now been considered and I will respond to each point in order:
1) Whilst we did not ask for this information to be provided as part of the review, a small number of firms did provide an answer, the total being 525.
2) The total figure provided by the firms is 6,908.
In answer to 3) and 4), we do not hold the information separately for each point, however we do hold the aggregated figure for the data which is 1,195.
If you have any queries then please contact me.
Yours sincerely
R. Traynor
Information Access Team
Financial Services Authority
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