HMRC Computer Systems Down

[Hurricane Puffrose]

Re: HMRC Computer Systems Down

I work for an outsourcers, so if one company needs help its all hands to the pumps.

This week I have had my multitalented hat on, and worked William Hill today, HMRC, my normal 02 work and been a hostess with the mostes on reception..

Can I go to bed now.. for a month@???

[Inca]

Re: HMRC Computer Systems Down

Think of the wage packet hun

[Hurricane Puffrose]

Re: HMRC Computer Systems Down

yeh i get that and hit Matalan i think.. we need picnic chairs, holiday clothes, i saw a lovely top with a leopard on it that I have me eye on and some money for a new car methinks!!

[Inca]

Re: HMRC Computer Systems Down

Puff,,,are the phones at the tax credit offices being manned by non HMRC employees today?

[Hurricane Puffrose]

Re: HMRC Computer Systems Down

No idea, but we all got extra training (now multiskilled) on HMRC details, also there are floor walkers everywhere.

Going in normal today, no overtime but a poorly girlie today

I will ask and get back to you.

[Inca]

Re: HMRC Computer Systems Down

Whats up? Not the dreaded lurgy!
I thought anyone working with HMRC/DWP etc had to pass all sorts of checks/DPA etc..that's why I asked...don't wanna be chatting to any Tom Dick or Harry who can access my personal data. lol
(and I dunno what a floorwalker is hun)

[TUTTSI]

Re: HMRC Computer Systems Down

Well this has worked completely in my favour having had 3 VAT returns to deal with one was filed last week, the other on Saturday when they were up and running again and as much as I wanted to finish the third and LARGEST return.... at 8:30pm last night I was dead beat and could not concentrate any furher. Just finished now and my reasoning for being a day late was that the computers were down and I could not file them until this morning.

Yay!! That's good news for the online users Tutts,,The man I spoke to yesterday has pre warned that the phone lines are going to be manic next week....and my query wasn't worth the efforts of trying to get through until the end of the week.. They certainly picked their time to update the system didn't they??

[Hurricane Puffrose]

Re: HMRC Computer Systems Down

Whats up? Not the dreaded lurgy!
I thought anyone working with HMRC/DWP etc had to pass all sorts of checks/DPA etc..that's why I asked...don't wanna be chatting to any Tom Dick or Harry who can access my personal data. lol
(and I dunno what a floorwalker is hun)

Rest assured people, every single unit in the place i work has what his know as ISO security rating 1, which is the highest security rating a call centre can have, every member of staff undergoes an enhanced disclosure at point of employment.

DPA is taken incredibly seriously, to the point where mobile phones are locked in a locker at the other side of the office before you start work!

A floor walker is a supervisor type bod.

[TUTTSI]

Re: HMRC Computer Systems Down

Well it seems to me that HMRC are now outsourcing much of their work - cutting down on jobs - but still having to pay for call centres such as the one that Rose is working for.

I was just wondering what sort of experience do the call centres have to answer question on behalf of HMRC or are they just taking calls and telling them to call back in a few days?

At least this call centre is in the UK.... but how long before HMRC find they can outsource to other coutries where overheads and staff bills are considerably cheaper and where our data is not protected.

[Inca]

Re: HMRC Computer Systems Down

Yay!! I'm glad the shutdown helped you Tutts xxxx

[Hurricane Puffrose]

Re: HMRC Computer Systems Down

just been told HMRC and up and at em..

go get em girlie!!

[Inca]

Re: HMRC Computer Systems Down

just been told HMRC and up and at em..

go get em girlie!!

Uh? wassat mean? (being dense,,it's Monday)

[Hurricane Puffrose]

Re: HMRC Computer Systems Down

back to normal.. whatever normal

[Inca]

Re: HMRC Computer Systems Down

I'm totally confused...so if I ring HMRC today (even though I won't cos I been told by them not to bother unless it's urgent cos they will be manic).....I would be speaking to an actual HMRC employer or to someone in your call centre?
What I'm trying (and failing) to establish is........does your place have access to my records? Confused? Try being in my head lmao

[Hurricane Puffrose]

Re: HMRC Computer Systems Down

the people were I work are trained by the HMRC themselves and only people in that unit have access to your details, but once the call is finished they cannot access them again as paper is banned (yes banned) on that unit.

if you ring today, you will get either someone in a HMRC office or one of the outsourcers they use, who are trained by HMRC and vetted by HMRC.