• Welcome to the LegalBeagles Consumer and Legal Forum. Please register to get the most out of the forum. Registration is free and only needs a username and email address.

Vodafone troubles

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Vodafone troubles


    @Lee Vodafone Company Rep

    Need some help sorting out a disaster with vodafone
    Any advice or opinions I offer are based on my experience dealing with personal debt as well as other life events.
    I have no formal legal training
    Any advice is offered without liability
    If in doubt take professional legal advice or contact the CAB
    Tags: None

  • #2
    Re: Vodafone troubles

    Well vodafone strike again

    Posting on behalf of my OH in the hope that Lee can sort something out

    OH on contract with talk mobile
    Friday 30th contacted them about an upgrade - arranged , phone to be delivered by DPD on Monday

    Monday received txt saying phone would be delivered between 11.30 and 12.30 - when 12.30 came I tracked it to find there had been a problem

    Phoned DPD to be told wrong address (but right postcode) on parcel

    Contacted VF who said yes sorted out would be delivered tomorrow

    Tuesday nothing happened , phoned again , firstly got put through to a really rude woman called Jaing ( who wanted to know why we wanted her name!) then put through to Rebecca at retentions in S Yorkshire who promised faithfully the address had been changed and it would be delivered today . Also arranged a credit

    Today - no message so checked tracking to be told going back to sender

    Phoned - told it was the wrong address ( same one as before)

    Phoned VF again, promised a call back within an hour or two - John probably in SA - certainly a SA accent

    Still waiting

    Phones again and was told I would get a call back within an hour- guess what- still waiting

    Hoping either Lee or the company sort this out otherwise it will be offski

    To add to it I have just renewed on an all singing all dancing 50 a month contract but still within my cooling off period so maybe we will both be off to BT or 3

    CAG has given me the email of the boss so next stop will be him but I really want this sorted without going that far
    Last edited by Kati; 6th July 2017, 15:04:PM.
    Any advice or opinions I offer are based on my experience dealing with personal debt as well as other life events.
    I have no formal legal training
    Any advice is offered without liability
    If in doubt take professional legal advice or contact the CAB

    Comment


    • #3
      Re: Vodafone troubles

      Sent an email with a link yo here but not received an automated response yet
      Any advice or opinions I offer are based on my experience dealing with personal debt as well as other life events.
      I have no formal legal training
      Any advice is offered without liability
      If in doubt take professional legal advice or contact the CAB

      Comment


      • #4
        Re: Vodafone troubles

        [MENTION=6]Amethyst[/MENTION]

        Seems vodafone web relations team are unable to access the website- or so they tell me. There again we have been told so many lies by vodafone recently who can tell.....
        Any advice or opinions I offer are based on my experience dealing with personal debt as well as other life events.
        I have no formal legal training
        Any advice is offered without liability
        If in doubt take professional legal advice or contact the CAB

        Comment


        • #5
          Re: Vodafone troubles

          ?? No reason from this end ... what have they said?
          Common Sense .... if in doubt, use it !

          “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

          Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

          Find Solicitors offering fixed fees on our sister site - JustBeagle.com

          Comment


          • #6
            Re: Vodafone troubles

            Hi Amethyst

            Here is a copy of a line in an email they sent

            We can'taccess the website link due to our internet security settings.


            ( I had cut and paste the link to the thread into their online web page)
            Any advice or opinions I offer are based on my experience dealing with personal debt as well as other life events.
            I have no formal legal training
            Any advice is offered without liability
            If in doubt take professional legal advice or contact the CAB

            Comment


            • #7
              Re: Vodafone troubles

              Ok that sounds like an issue with what sites Vodafone allows its employees access to. I'll see if I can get them to look at the case via twitter.
              Common Sense .... if in doubt, use it !

              “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

              Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

              Find Solicitors offering fixed fees on our sister site - JustBeagle.com

              Comment


              • #8
                Re: Vodafone troubles

                Hi warwick65,

                Thanks for making me aware of this.

                So I can get it looked into further, please update the thread with your email reference number.

                Kind regards,

                Lee

                Vodafone Social Media
                I am an official company representative of Vodafone UK.

                LegalBeagles has given permission for me to post in response to queries about the company, so that I can help resolve issues.

                This does NOT imply any form of approval of my company or its products by LegalBEAGLES.

                Comment


                • #9
                  Re: Vodafone troubles

                  Hi Lee

                  Here is the reference number EFT195 [#16434484]
                  Any advice or opinions I offer are based on my experience dealing with personal debt as well as other life events.
                  I have no formal legal training
                  Any advice is offered without liability
                  If in doubt take professional legal advice or contact the CAB

                  Comment


                  • #10
                    Re: Vodafone troubles

                    Hi warwick65,

                    Thanks for coming back to me.

                    I'll look into this further and update you as soon as possible.

                    Kind regards,

                    Lee

                    Vodafone Social Media
                    I am an official company representative of Vodafone UK.

                    LegalBeagles has given permission for me to post in response to queries about the company, so that I can help resolve issues.

                    This does NOT imply any form of approval of my company or its products by LegalBEAGLES.

                    Comment

                    Announcement

                    Collapse
                    No announcement yet.
                    Loading...

                    upgrade to vip

                    Want exclusive access to forums, more privacy and a live chat box? Upgrade to become a bigger part of our community.

                    only £15/yr

                    Offers available. No subscription traps.

                    sign up now

                    Resolver is a free automated complaints system that can help with all kinds of consumer complaints - including missold PPI and Package Bank Accounts.

                    make a complaint
                    Working...
                    X