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first utility collecting on a voided bill

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  • #16
    Re: first utility collecting on a voided bill

    Yeyyy for the new meters - should make it easier for you to point out FU's future cock ups, if nothing else.

    Include the broken appt on 17th March in your complaint - if you haven't heard back from the CEO's office, write again and add everything new that has happened.

    BT have just been told off big time for messing people about so a gentle nudge that you'll be taking this to the energy ombudsman might help.
    Common Sense .... if in doubt, use it !

    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

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    • #17
      Re: first utility collecting on a voided bill

      Surely this message needs a domain t to ofgem who are regulator for fuel. Although this shower are apparently not regulated by the FCA there are ofcom rules and a complaint there might be useful. Recording the conversation would be useful. When they say this conversation may be recorded turn your reply recorder on and say "likewise", now they have been informed that the conversation is being recorded.

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      • #18
        Re: first utility collecting on a voided bill

        ofgem won't get involved because we are not at deadlock according to fu, but I have a nice little store of emails (for future ref, FU do NOT like the term must be in writing for some reason, neither do LCS!) which are as we speak winging their little way to Ofgem! as 8 weeks finished officially today
        Those who don't believe in Magic will never find it! - Roald Dahl

        Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

        You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

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        • #19
          Re: first utility collecting on a voided bill

          So, today I got an email saying they had added a 55 gesture of goodwill, that I did not agree to beforehand, as this should be adequate.

          WRONG!

          This doesn't even cover the promised payments in their charter for failure to cancel an appointment and failure to email when promised. (a total of at least 75 so far) plus the fact they sent my account to a DCA whilst on a payment plan! If they think I am accepting that they have another think coming!!

          I have emailed back asking them to stop insulting my intelligence and making descions on my behalf

          Bloody nerve!!
          Those who don't believe in Magic will never find it! - Roald Dahl

          Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

          You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

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          • #20
            Re: first utility collecting on a voided bill

            ok Sooooooo,

            I have had a lovely chat with OFGEM, then openly laughed at the amount I was offered!!

            I will mark the definate amounts in green but was told the other stuff I should think of an amount - these will be in black.

            Feedback please

            Payment owed due to failed promise :
            Email- 20
            Appointment not cancelled when requested - 20
            Appointment not made when promised: 20
            Being illegally passed to a debt collection agency (admitted by customer payments team) - 80 (46.99 to send to dca plus compensation)
            Distress at missing family event - 60 (even thought a million wouldn't compensate for missing a memorial weekend to my Aiden.
            Refusal to set up payment plan at a reasonable amount- 20

            I think that's reasonable? what do you think?

            Callie
            Those who don't believe in Magic will never find it! - Roald Dahl

            Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

            You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

            Comment


            • #21
              Re: first utility collecting on a voided bill

              Hmm, Yes the idea is really cool. Interestingly, such a thing will work in all countries, or not? The fact that in Russia some programs may not receive certain access rights, probably due to our ip, or else of something.

              Comment

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