• Welcome to the LegalBeagles Consumer and Legal Forum. Please register to get the most out of the forum. Registration is free and only needs a username and email address.
  • Please note that LegalBeagles is a public forum and the main areas are accessible to all, and as such, please take care your username or posts do not identify you. There is no need to post claim numbers, names or precise amounts to get support with your case. When uploading documents please ensure that you have properly redacted your personal details. Thank you.

The billing code / back billing

Collapse
This thread is closed.
X
Important !
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • The billing code / back billing

    Energy UK

    The Code of Practice for accurate bills
    The Code of Practice for Accurate Bills sets out what domestic customers can expect from their energy company. This includes:
    • Clear, accurate, useful and timely bills and statements
    • Support and advice on checking energy use
    • Support and advice for those having difficulty paying their bills
    • Energy suppliers' commitment to the back billing rules
    • Contact details for raising questions and issues with companies



    The Code of Practice for accurate bills - back-billing for domestic customers
    n certain circumstances where the energy supplier is at fault, suppliers will not back bill for energy used but not billed. You can find out more in the Code of Practice for Accurate Bills and in our guide to back billing, Back Billing for Domestic Customers.


    Back-billing principle
    If your supplier is at fault, it will not seek additional payment for unbilled energy used more than 12 months prior to the error being detected and a corrected bill being issued.


    The key part is - IF YOUR SUPPLIER IS AT FAULT.

    Each case is looked at on its own merits; however,the 12 month limit for back-bills may apply in these examples when your supplier has:

    Failed to bill you at all and you have requested bills from them;

    Billed you using estimated meter readings and instead of valid readings provided by you or a meter reader;

    Billed you incorrectly by mixing up meter readings, and failed to act upon information available to put this right;

    Failed to do anything about a query or fault you have raised regarding your account or meter and subsequently allowed a large debt to build up on your account;

    Failed to reassess a payment arrangement (eg. Direct Debit) within 15 months, or failed to reassess based on a reasonable estimate.
    Last edited by Tools; 30th November 2014, 21:48:PM.
    Common Sense .... if in doubt, use it !

    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

    If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

    Find Solicitors offering fixed fees on our sister site - JustBeagle.com

  • #2
    Re: The billing code / back billing

    updated 25/9/2013
    Common Sense .... if in doubt, use it !

    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

    If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

    Find Solicitors offering fixed fees on our sister site - JustBeagle.com

    Comment

    View our Terms and Conditions

    LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

    If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


    If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.

    Announcement

    Collapse
    No announcement yet.
    Loading...

    upgrade to vip

    Want exclusive access to forums, more privacy and a live chat box? Upgrade to become a bigger part of our community.

    only £15/yr

    Offers available. No subscription traps.

    sign up now



    Search and Compare fixed fee legal services and find a solicitor near you.

    Find a Law Firm


    Working...
    X