Meter not on National Grid data base ??

[deb788]

I moved into a new build flat in Feb of this year , on the day I moved in I phoned British Gas with the serial number and meter reading of my gas meter and was told that my meter was crossed over with one of the other flats and it would take about 12 weeks to rectify .I gave all the relevant info and even faxed a full list of flat numbers and the relevent serial numbers meter readings etc..


I have chased it up many many times since feb with no sucess and when I phoned yesterday they are now saying my meter is not even on the national grid data base ? The person I spoke to has passed it onto a 'specialist team' who are meant to have called me but havent

I have not had a bill as they said no account can be created yet and I really dont know what to do next as I seem to be hitting brick walls with British Gas every time I speak to them

My worry is that they will hit me with a huge bill i have had nothing in writing from them at all

Has anyone got any advice please

[enaid]

Re: Meter not on National Grid data base ??

Hi deb,
Have you tried contacting National Grid about this, see if they can help in anyway?
Here is a link http://www.nationalgrid.com/uk/Gas/A...ut+Gas+Meters/

[Happyolddog]

Re: Meter not on National Grid data base ??

Hi Deb,

They can only hit you for a six months bill, so however long it takes them to sort this mess out you only have to pay six months backdated. So if it takes them another three months to sort out you still (by law) only have to pay the six months because this is their mistake. So start saving towards the bill as soon as you can.

Good luck and welcome to the forum.
Hod..Liam.

[deb788]

Re: Meter not on National Grid data base ??

have already saved some towards it so will just carry on doing that .

my main worry was getting cut off ?? is that a possibillty ?


also have been advised to get the MPR number for my meter so have downloaded the form to request that and then i will pass it on the British Gas

[Happyolddog]

Re: Meter not on National Grid data base ??

Hi Debs,

When things get sorted and you show willing to pay the bill, be that in installments or lump sum they wont cut you off.

[deb788]

Re: Meter not on National Grid data base ??

phew thats a relief lol !

wil try and contact the national grid tomorrow and see if they can help , thanks for the link