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Afrah vs UK services & Support LTD

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  • Afrah vs UK services & Support LTD


    1. On 15 July 2014 I found out that my 6 year old’s passport was expired and we were due to travel on 20th of July.
    2. On 16 july 2014 I searched on google ‘renew passport “the first site that appeared was the British Passport Services website which looked like a legitimate website.
    3. The site advertised that they can get emergency next day appointment at the passport office. I believed they were connected with the HM Passport Service with this claim.
    4. The lady I spoke to assured me there was a next day appointment available but I had to go online and fill out the form and pay the £117.60. I filled out the online form on 16/07/2014 09:30.
    5. I called her back and paid the 117.60 then she confirmed that appointment now is made for the 17/07/2014 London Office at 1:15pm (reference number XXXXXXX).
    6. I paid the money to get a next day appointment under my name to renew my daughter’s passport. At 16/07/2014 11:35 I received an email from them with instruction regarding the appointment. One of the steps was that when I get to the passport office I should say that I have an appointment under the name GR with booking number XXXXXXX and that if I was asked who GR is I should say she’s my assistant who booked the appointment for me.
    7. This made me feel very uncomfortable. I was not told that the appointment will not be under my name nor does it say this anywhere on their website. It felt like I was going to commit fraud if I did what they advise me to do on the email.
    8. I spoke to my friend who said I got scammed and I should call this number 0300 222 0000 (passport advice line) to make sure appointment is made. I called them and there was no appointment made for me or my daughter.
    9. I called back asking the lady to give me a refund for reasons above and she said I should follow instruction on their website to cancel. When I did this I had a follow up email telling me that I can't cancel. I contacted my bank who refunded the money back into my account after they investigated my claim.
    10. I did not use any other service they were offering. I paid to get an appointment for myself. They did not provide me with an appointment. I had every right to get a refund.
    11. Their website/and lady I spoke to said nothing about the appointment I paid for being under someone else name. I only found out after I paid and received the email. Soon as I was aware I called to express my disagreement and cancelled.
    12. Since then they have been aggressively harassing me threating court proceedings with emails, calls, text messages and letter demanding that I should paid them back for the service they provided.


    Now claimed issued on 09/03/2015 and now I have until 28 March after I disputed the whole claim.

    Can you please advice what I wrote is sufficient to be my defence.

    Many Thanks
    Afrah
    Tags: None

  • #2
    Re: Afrah vs UK services & Support LTD

    Hi [MENTION=63214]Enas[/MENTION] ... could you email the court documents to [MENTION=6]Amethyst[/MENTION] - admin@legalbeagles.info - please?
    Don't worry, you'll get lots of help and support here on LB!!

    While you're waiting for Ame to get back to you, you could acknowledge the claim online via MCOL
    1: ACKNOWLEDGE THE CLAIM - you can do this online usually at www.moneyclaim.gov.uk
    You'll need your claim reference and password from the front of the claim form - this will extend the time you have to respond to the claim to 28 days from when you received it.
    Don't contest juristiction, but make sure you tick 'Defend in full' - you'll get help with your defence before it is due

    Kati
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

    ~~~~~

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

    I can be emailed if you need my help loading pictures/documents to your thread. My email address is Kati@legalbeagles.info
    But please include a link to your thread so I know who you are.

    Specialist advice can be sought via our sister site JustBeagle

    Comment


    • #3
      Re: Afrah vs UK services & Support LTD

      All received, thread set up in VIP xxx http://www.legalbeagles.info/forums/...151#post531151
      #staysafestayhome

      Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

      Received a Court Claim? Read >>>>> First Steps

      Comment


      • #4
        Re: Afrah vs UK services & Support LTD

        Hi Amethysts,
        I think I ran out of time to reply to the court. I completely forget to contact you to get the constructed legal defence. Was busy with university and work. Is there anything I can do to get it in today? Suppose to send my defence yesterday at latest.

        Thanks
        enas

        Comment


        • #5
          Re: Afrah vs UK services & Support LTD

          It may be that as it's a weekend it would be accepted if we sent it today but we'll see what Amethyst says.

          Are you around today to work on it if we need to?

          If so we'll do it on your thread here http://www.legalbeagles.info/forums/...9th-March-2015

          Comment


          • #6
            Re: Afrah vs UK services & Support LTD

            Originally posted by Enas View Post
            Hi Amethysts,
            I think I ran out of time to reply to the court. I completely forget to contact you to get the constructed legal defence. Was busy with university and work. Is there anything I can do to get it in today? Suppose to send my defence yesterday at latest.

            Thanks
            enas
            You might be okay getting it in first thing in the morning if you do it through moneyclaim online - EXC has posted a draft on your thread.
            #staysafestayhome

            Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

            Received a Court Claim? Read >>>>> First Steps

            Comment


            • #7
              Re: Afrah vs UK services & Support LTD

              Thank you guys.

              Comment

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