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Hi all,
around May this year, a car was parked at a hospital , and apparently received a parking charge for the privilege.The first the driver heard about it is when he received a letter from National Debt Collections. (please see email thread below). Given their response, the driver is inclined to write to them and just send them a pdf copy of the letter as proof of payment. Could anyone advise if/ how he can get this charge removed or reduced please?
Thanks in advance,
GarlickFiend.
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Date 17.08.18
Parking notice no. XXXXXXXX
Vehicle Reg No. XX XXX
Hi,
X received a letter from you regarding an unpaid parking notice, with a current balance of £120.00.
Obviously this is a concern, and also the first the driver has heard about it! £120 seems to be a little steep for a parking fine, it usually starts out around £25.00 or so, then up to £50. Also, there are no details of where he was parked to understand where and when the offence may have occurred, nor what to do if he disagree with the parking notice!
The driver would appreciate if you could let him have some of these details so that he may get this resolved.
Kind regards,
GarlickFiend
-------------------------------------------------------------------------------------------
Date 17.08.18
Good morning,
Thank you for your email regarding PCN XXXXXXXX. First Parking are an approved member of the British Parking Association (BPA) which allows them to legally carry out parking control and enforcement. The PCNs are issued by employed members of staff at Nottingham University Hospital and First Parking then complete the administration.
The PCN had been issued on 22/05/2018 for not being parked within bay markings and the Notice had been attached to the vehicle for the driver's attention. The PCN provided details on how to make a reduce payment of £25.00 within 14 days of the contravention or how to submit an appeal. After 14 days, the PCN rate stands at the original amount of £50.00 as stated on the signage and on the PCN.
As the notice had not been acknowledged within 28 days, First Parking obtained the keeper details from the DVLA for vehicle P4HSX and sent a Notice to Keeper on 25/06/2018. The Notice provided further details on how to make payment of £50.00 or submit an appeal.
As the additional Notice had not been responded to, the PCN has been passed to us to administer with no further option to appeal. Please find attached the photographic evidence of the PCN attached to the vehicle and the Notice to Keeper issued by First Parking.
Kinds regards,
Administration Team
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Date 17.08.18
Hi,
Thanks for sending that through. the driver agrees that that that is his car, and would have been parked at City Hospital around that time. So the driver does not disagree with the charge as such.
However, what the driver does maintain is that he didn't have the little yellow envelope stuck on his screen when he got to his car (thanks for the photo), and didn't receive the notice (which you've also kindly sent through a photo of). Whilst the driver now believes that you created these documents, the driver still did not receive them. The driver does not believe a scan of a letter is acceptable proof of receipt of that letter.
That being said, you've provided proof of the offence as asked, which now you've kindly provided, the driver doesn't disagree with, just the receipt of various notifications. So the driver's query still stands, you're asking the driver for £120, based upon photos that you took. The driver is stating that he has not received these documents, and thus £120 is a bit steep for the first he has heard about it, and he is contacting you based on the first letter he has received.
Please advise,
Kind regards,
GarlickFiend
--------------------------------------------------------------------------------------------------------
Date 20.08.18
Good morning,
Please be aware that we did not take the photographic evidence nor did we send you the original Notice to Keeper. The photos had been taken by an enforcement officer employed by the Hospital and First Parking LLP had processed the PCN based on the evidence provided. First Parking were also the company who had issued the original Notice to Keeper to you.
First Parking LLP are audited by the BPA and the DVLA and their processes are approved. Letters are sent via the Royal Mail who are a regulated business with a universal service obligation that’s deemed good enough for the courts and is equally good enough for First Parking LLP and National Debt Collections. A 2nd class notification is deemed as served 2 days after its been issued. Please find attached the information they hold that the Notice to Keeper had been printed and sent via royal mail.
First Parking LLP and Nottingham University Hospital have acted according and have provided the appropriate evidence in order for us to chase for the debt you are liable for.
Kinds regards,
Administration Team
around May this year, a car was parked at a hospital , and apparently received a parking charge for the privilege.The first the driver heard about it is when he received a letter from National Debt Collections. (please see email thread below). Given their response, the driver is inclined to write to them and just send them a pdf copy of the letter as proof of payment. Could anyone advise if/ how he can get this charge removed or reduced please?
Thanks in advance,
GarlickFiend.
----------------------------------------------------------------------
Date 17.08.18
Parking notice no. XXXXXXXX
Vehicle Reg No. XX XXX
Hi,
X received a letter from you regarding an unpaid parking notice, with a current balance of £120.00.
Obviously this is a concern, and also the first the driver has heard about it! £120 seems to be a little steep for a parking fine, it usually starts out around £25.00 or so, then up to £50. Also, there are no details of where he was parked to understand where and when the offence may have occurred, nor what to do if he disagree with the parking notice!
The driver would appreciate if you could let him have some of these details so that he may get this resolved.
Kind regards,
GarlickFiend
-------------------------------------------------------------------------------------------
Date 17.08.18
Good morning,
Thank you for your email regarding PCN XXXXXXXX. First Parking are an approved member of the British Parking Association (BPA) which allows them to legally carry out parking control and enforcement. The PCNs are issued by employed members of staff at Nottingham University Hospital and First Parking then complete the administration.
The PCN had been issued on 22/05/2018 for not being parked within bay markings and the Notice had been attached to the vehicle for the driver's attention. The PCN provided details on how to make a reduce payment of £25.00 within 14 days of the contravention or how to submit an appeal. After 14 days, the PCN rate stands at the original amount of £50.00 as stated on the signage and on the PCN.
As the notice had not been acknowledged within 28 days, First Parking obtained the keeper details from the DVLA for vehicle P4HSX and sent a Notice to Keeper on 25/06/2018. The Notice provided further details on how to make payment of £50.00 or submit an appeal.
As the additional Notice had not been responded to, the PCN has been passed to us to administer with no further option to appeal. Please find attached the photographic evidence of the PCN attached to the vehicle and the Notice to Keeper issued by First Parking.
Kinds regards,
Administration Team
--------------------------------------------------------------------------------------------------------------------
Date 17.08.18
Hi,
Thanks for sending that through. the driver agrees that that that is his car, and would have been parked at City Hospital around that time. So the driver does not disagree with the charge as such.
However, what the driver does maintain is that he didn't have the little yellow envelope stuck on his screen when he got to his car (thanks for the photo), and didn't receive the notice (which you've also kindly sent through a photo of). Whilst the driver now believes that you created these documents, the driver still did not receive them. The driver does not believe a scan of a letter is acceptable proof of receipt of that letter.
That being said, you've provided proof of the offence as asked, which now you've kindly provided, the driver doesn't disagree with, just the receipt of various notifications. So the driver's query still stands, you're asking the driver for £120, based upon photos that you took. The driver is stating that he has not received these documents, and thus £120 is a bit steep for the first he has heard about it, and he is contacting you based on the first letter he has received.
Please advise,
Kind regards,
GarlickFiend
--------------------------------------------------------------------------------------------------------
Date 20.08.18
Good morning,
Please be aware that we did not take the photographic evidence nor did we send you the original Notice to Keeper. The photos had been taken by an enforcement officer employed by the Hospital and First Parking LLP had processed the PCN based on the evidence provided. First Parking were also the company who had issued the original Notice to Keeper to you.
First Parking LLP are audited by the BPA and the DVLA and their processes are approved. Letters are sent via the Royal Mail who are a regulated business with a universal service obligation that’s deemed good enough for the courts and is equally good enough for First Parking LLP and National Debt Collections. A 2nd class notification is deemed as served 2 days after its been issued. Please find attached the information they hold that the Notice to Keeper had been printed and sent via royal mail.
First Parking LLP and Nottingham University Hospital have acted according and have provided the appropriate evidence in order for us to chase for the debt you are liable for.
Kinds regards,
Administration Team
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