Dear All
I am currently investigating serious operational issues that has been adversely affecting tenants of Genesis Housing Association. I would like to find anyone who has had severe or long term problems with Genesis
The information I am seeking is along the lines of the following. Have you been subject to
Incorrect tenancy agreements e.g being put on shorthold or 5 year contracts when you should be on assured non shorthold tenancy agreements
Forced change of landlord or forcibly moved due to property sale.
Missing rent payments.
Incorrect rent accounts due to severely delayed posting of payments.
Incorrect housing benefit payments e.g missing, overpayments and underpayments and source of the problem.
Had sums added or deducted from your rent account without being informed or given reasons in writing.
Been subject to threats of eviction due to their poor account management.
Long term unresolved repair issues.
Lack of written communications in areas of concern.
Being misled or been given outright misinformation.
Applied for an SAR that has been ignored or is incomplete.
I will need to know in which area you live and which offices are dealing with your tenancy when you reply.
The country is currently in the midst of a perfect storm within the social housing sector which has been charged further by the changes in benefits and the addition of the bedroom tax. However, when there is gross mismanagement in procedural and financial operations by a social housing landlord, the tenants are the ones who severely suffer. It is leading to more people being evicted and even suicide.
When I have gather enough examples, I intend to write to the Communities and Local Government Select Committee with these to point out the severe problems that tenants are facing due to a combination of severe mismanagement specifically within Genesis and current government policy.
The issues of mismanagement with the social housing sector has meant that the financial viability it has been written down and is currently in the same band of creditworthiness as Portugal and heading to that of Greece. This means that social housing costs are going to significantly increase apart from bedroom tax and HB caps and new homes less likely to be built without serious and long term and financial implications and instability of ownership and tenancy.
The only way to address the issues is to bring them to light. The reason I have chosen Genesis is because it is too close to home and they have caused a great deal of unnecessary distress that has led to the ill health of a family member. What's more is that they are a £2.5 billion HA with 40k residents. The implications of their mismanagement are frightening and yet their issues are not uncommon in the sector and it is time to address the issue before a massive crisis comes into being. When it happens it will have a catastrophic domino effect throughout the sector affecting the security of housing for 100s thousands of tenants throughout England and Wales and it will create a ballooning waiting list through a massive housing shortage far far greater than the one we have today.
Have you been subject to adverse issues due to Genesis Housing Association
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Have you been subject to adverse issues due to Genesis Housing Association
Tags: @genesishousing, arrears suicide, bedroom tax, benefit caps, eviction notice, firminger, genesis, genesis housing, genesis housing group ltd, housing benefit, housing crisis, missing rent payments, pathmeads, pcha, rent arrears, retirement properties, shared ownership, social housing, social housing crisis
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Originally posted by Fraz View PostRe: Have you been subject to adverse issues due to Genesis Housing Association
I have had credit on my account go missing without being informed why.
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Originally posted by Bildlilli View Post
I have a secure tenancy of 40 years with Genesis/Noting hill. Since Genesis took over from P.C.H.A. in 2011, I've had problems getting any repairs done for dampness, heating and hot water issues. This month they have added 25% on to my rent per month, which makes my life impossible as I've had no wage rise anywhere near this. In the past two years I have opened my door and Genesis staff have pushed their way into my home and on one occasion I discovered that a valuable item was missing. When I rang Genesis to complain I was spoken to by my housing manager in a bullying, totally unprofessional and aggressive manner. I have formally complained to Genesis time and time again but they do not follow their own procedures and if they do get back to you, you will see immediately that they action nothing and everything is just lip service to make you go away. I recently put a complaint via Resolver and their response was to send an out of hours reply; it just seems that they are a brick wall that no one can get through. There is much more I can tell you so please contact me. I am in the Willesden area and the Genesis office is in Willesden High Road NW10
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Originally posted by rosy View PostHellow all
IS THIS SITE ACTIVE, HAS ANYONE HAD AN SUCCESSFUL OUTCOME WITH THE PARASITES ( GENESIS HA)
ALSO THERE WAS A LADY ? THAT MENTIONED A CASE WITH GENESIS V SEVEN
WOULD YOU BE ABLE TO GET THE FULL NAME OF CASE AND THE YEAR.
THANK YOU
ROSY
We have joined the Genesis Residents Action Group which is a great place for support and information sharing. They have a Facebook page and a Website too. http://genesisresidents.org.uk/about-genesis-residents/
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Originally posted by rosy View Post
hI
DID YOU GET ANY SATISFACTION FROM LIBERTY .
HOPR YOUR OK
IM IN A SIMILAR SITUATION .
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We are Genesis Leasholders fighting huge increases in service charges for shocking low levels of service and maintenance hikes for substandard and at times dangerous maintenance. For anyone not aware of the Genesis Residents Action Group, please join the group on Facebook and visit the website. Together we are stronger. http://genesisresidents.org.uk/about-genesis-residents/
Did anything become of this post gathering information and evidence to fight the theft and abuse being carried out?
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Originally posted by Ontheedge12 View PostRe: Have you been subject to adverse issues due to Genesis Housing Association
I have talked to my genesis support worker and told that "its like im asking for it" by highlighting my concerns. This support worker has now resorted to slamming the phone down on me or saying she has to terminate the call as the conversation is getting know were. She then tells me to speak to the mental health team.
I speak to the mental health team, having booked a meeting with the manager and my support worker and am told the same thing. They ask me the question, what do you want us to do about it?
I explained that they have not met adult safeguarding rules and they thob me off with, well we are limited in what we can do.
I fear for my safety, and worried that the situation could escelate as i am almost certain given what i have read on the internet that this housing association are now completely corrupted in some way.
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This is exacerbating my health issues, were i have had severe throat infections due to the stress. My health was so bad this year and i had no energy, i was laying in bed for 3 months form January to march.
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I refuse to harm myself, but have thought of it. But cannot carry it through as i will not let these people win.
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I have made an appointment with the group LIberty, as this is my last resort.
hI
DID YOU GET ANY SATISFACTION FROM LIBERTY .
HOPR YOUR OK
IM IN A SIMILAR SITUATION .
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Hellow all
IS THIS SITE ACTIVE, HAS ANYONE HAD AN SUCCESSFUL OUTCOME WITH THE PARASITES ( GENESIS HA)
ALSO THERE WAS A LADY ? THAT MENTIONED A CASE WITH GENESIS V SEVEN
WOULD YOU BE ABLE TO GET THE FULL NAME OF CASE AND THE YEAR.
THANK YOU
ROSY
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Originally posted by MDfrance View PostRe: Have you been subject to adverse issues due to Genesis Housing Association
I don't want personal details, just the the information such as inner London and Willesden office or Bedfordshire and Watford office or Suffolk and the Bury St Edmunds office. It is to get a picture of where the main problems occur. If anyone is will to put their full details to be put forward to the CLG select committee I can deal with through admin and PM then.
I want to make it transparent as possible and by people posting their problems they have encountered here it will give a bigger picture of what is going on for all to see. In saying that it is a question of people stumbling across the thread but it is a startLast edited by Bildlilli; 15th June 2018, 10:43:AM.
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Re: Have you been subject to adverse issues due to Genesis Housing Association
I have had credit on my account go missing without being informed why.
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Re: Have you been subject to adverse issues due to Genesis Housing Association
Hello there i was just wondering due to the date of this thread,is this still an ongoing forum with regards to getting help.I am seriously depressed.Most of my issues are in fact down to Genesis.Any help or feedback would be appreciated.
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Re: Have you been subject to adverse issues due to Genesis Housing Association
I have taken to the internet recently with my struggle with genesis housing. On their facebook page , twitter. gripevine and even written a blog out of sheer despair - frustratedtenant.tumblr.com . Ive had years of distress because of Genesis refusing to do anything , even ignoring the housing ombudsman , the environmental health , ignoring local councillors etc . Im at my wits end with this housing organisation.
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Re: Have you been subject to adverse issues due to Genesis Housing Association
Hi, i was wondering if you was still investigating this matter as i have had such a stressful time with GH to the point that i have been saving for the past year to have enough money for a deposit on a private rented place. As a single mum this has been hard but whats been harder is the constant threats and intimidation i have received from genesis. I was even verbally abused by the building manager who grabbed me and was very threatening. Along with the concierge they threatened me and made it very clear and i quote 'they know where i live'. It has been appalling to live in a genesis property i have been left with no hot water in the winter for over 4 weeks being told it was not an emergency. When my front door lock was jammed and i was trapped inside they said it was not an emergency i had to call a friend to kick the door through as i had to collect my child from playgroup. I have had so many sleepless nights over everything that has happened. I will help in any way that i can to make sure they do not continue to treat anyone like this.
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Re: Have you been subject to adverse issues due to Genesis Housing Association
Originally posted by Diana M View PostHas your mother received a county court summons for possession of the property? Or have things escalated to the next level so she's facing an Eviction Warrant?
Di
I think she received the eviction warrant. She was summoned to the courts but she was in hospital for Kidney failure as stated in my post. She didn't show me the letters (she is very secretive about everything and this due paranoia and ill mental health)
Whilst she was in hospital my brother and I opened all her letters and it was only then we discovered everything. I now believe she is facing the eviction warrant and I don't think anything can be overturned - I tried explaining this to her but she doesn't seem to understand (/refuses to understand) the vulnerable position we're currently in. I have attached documents which I hope will helpLast edited by Habib; 27th September 2016, 15:19:PM.
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