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Legal Advice - RE: Purchase of Sofa Set

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  • #31
    Re: Legal Advice - RE: Purchase of Sofa Set

    If you placed the order over the phone did you also pay the deposit over the phone with your debit card?

    If so you may be able to utilise Chargeback where the bank steps in to deal with the dispute (and refunds your money).

    Read this > http://www.which.co.uk/consumer-righ...use-chargeback

    Or did you simply place the order over the phone but then paid both the deposit and the balance online?

    Di
    I am a Litigation Executive at Joanna Connolly Solicitors a firm which specialises in consumer credit.

    This forumís site rules donít allow me to give advice by PM but if you need to contact me please email di@joannaconnollysolicitors.co.uk. Our initial advice is always free.


    Any posts I make on LegalBeagles are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide is without liability. If you are unsure please seek formal legal guidance or contact your local citizens advice bureau at https://www.citizensadvice.org.uk

    Comment


    • #32
      Re: Legal Advice - RE: Purchase of Sofa Set

      Both were over online banking, he seemed to keep insisting on it, now I know why.

      Comment


      • #33
        Re: Legal Advice - RE: Purchase of Sofa Set

        I have asked the owner the following;

        1.Why are you refusing to refund me the £109.00 when you admitted liability by refunding the £430?
        2.Please may I request you provide evidence of the return transport costs.
        3.As a business, are you able to supply me with the terms and conditions which were available to me at the time of purchase?
        4.If the return costs were £89.99, where has the other £20.99 come from?

        Comment


        • #34
          Re: Legal Advice - RE: Purchase of Sofa Set

          Originally posted by KianTierney89 View Post
          I have asked the owner the following;

          1.Why are you refusing to refund me the £109.00 when you admitted liability by refunding the £430?
          2.Please may I request you provide evidence of the return transport costs.
          3.As a business, are you able to supply me with the terms and conditions which were available to me at the time of purchase?
          4.If the return costs were £89.99, where has the other £20.99 come from?
          You've asked the right questions.

          If you have to issue a claim then you may be able to ask them again in a more formal way (Part 18 questions) depending on what is filed as a Defence.

          Sometimes pre-litigation stuff is as important as litigation.

          Di
          I am a Litigation Executive at Joanna Connolly Solicitors a firm which specialises in consumer credit.

          This forumís site rules donít allow me to give advice by PM but if you need to contact me please email di@joannaconnollysolicitors.co.uk. Our initial advice is always free.


          Any posts I make on LegalBeagles are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide is without liability. If you are unsure please seek formal legal guidance or contact your local citizens advice bureau at https://www.citizensadvice.org.uk

          Comment


          • #35
            Re: Legal Advice - RE: Purchase of Sofa Set

            Thanks for the reply Di, hopefully he replies.

            Comment


            • #36
              Re: Legal Advice - RE: Purchase of Sofa Set

              Originally posted by KianTierney89 View Post
              Thanks for the reply Di, hopefully he replies.
              Well your LBA doesn't 'expire' until next week (?) so let's see what happens next.

              Di
              I am a Litigation Executive at Joanna Connolly Solicitors a firm which specialises in consumer credit.

              This forumís site rules donít allow me to give advice by PM but if you need to contact me please email di@joannaconnollysolicitors.co.uk. Our initial advice is always free.


              Any posts I make on LegalBeagles are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide is without liability. If you are unsure please seek formal legal guidance or contact your local citizens advice bureau at https://www.citizensadvice.org.uk

              Comment


              • #37
                Re: Legal Advice - RE: Purchase of Sofa Set

                No response what so ever!

                Comment


                • #38
                  Re: Legal Advice - RE: Purchase of Sofa Set

                  Still no contact, do I just go ahead now with the court?

                  Comment


                  • #39
                    Re: Legal Advice - RE: Purchase of Sofa Set

                    Originally posted by KianTierney89 View Post
                    Still no contact, do I just go ahead now with the court?
                    looks like it ... [MENTION=39710]des8[/MENTION] [MENTION=87380]Diana M[/MENTION]
                    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

                    It doesn't matter where your journey begins, so long as you begin it...

                    recte agens confido

                    ~~~~~

                    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

                    I can be emailed if you need my help loading pictures/documents to your thread. My email address is kati@legalbeagles.info
                    But please include a link to your thread so I know who you are.

                    Specialist advice can be sought via our sister site JustBeagle

                    Comment


                    • #40
                      Re: Legal Advice - RE: Purchase of Sofa Set

                      Originally posted by KianTierney89 View Post
                      Still no contact, do I just go ahead now with the court?
                      I would, but wait to see what [MENTION=87380]Diana M[/MENTION] suggests

                      Comment

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