Police complaint

[Photega]

If I make a complaint to the local Police Force which they choose not to progress but do not give me this in writing how can I take this matter up with the IoPC?
The IoPC website says that in an appeal to them I need to include the letter from the Police Force with their response to my complaint with my appeal but if I don't get a letter it seems I cannot progress.
I have made a number of complaints to the Police force concerned the last supposedly to be addressed by the local supervising officer by getting all issues being addressed under the management of one senior officer but the phone call from this officer ended up with them putting down the phone on me when they didn't seem to get the grasp of the need to stop things being investigated with several officers working at different purposes and I said that without doing this then it was a waste of time so they said yes it is and hung up on me thus the matters at hand remain unresolved but with me having no where to go forward.
Any advice or suggestions on how I should progress the matter as all calls to the force fall on deaf ears.

[des8]

Have you made complaint to the chief constable of the force?

[Photega]

Have you made complaint to the chief constable of the force?

Hi
No, When I called and asked for the address to send directly to Chief Constable I was told that all complaints go through 101 call line.
When I asked for issues to be passed onto Police Professional Standards dept that just got passed back to same local Sergeant for "Local Resolution"

[des8]

So first complain in writing to chief constable....what force and I'll have a look for you.
He can then pass it on.

If your complaint has already been dealt with by "local Resolution" they should have told you how to escalate your complaint if you were not satisfied

[Photega]

So first complain in writing to chief constable....what force and I'll have a look for you.
He can then pass it on.

If your complaint has already been dealt with by "local Resolution" they should have told you how to escalate your complaint if you were not satisfied

It is North Wales Police
after the local resolution which I disagreed with they gave me an IPCC Booklet which I am sure you realise is old information due to name change to IoPC, it is from here and the IoPC website it states I have to have a letter confirming the outcome of all investigations which is what I don't have.

[des8]

Chief Constable: Mark Polin
Address:

Glan-y-Don

Abergele Road

Colwyn Bay

LL29 8AW

And let him know about your dissatisfaction with the outcome and with the lack of written notice or the appeals process

Pob luc

[outlawlgo]

...they gave me an IPCC Booklet which I am sure you realise is old information due to name change to IoPC....

In case you don't have this I'm pretty certain it's the most up to date statutory guidance (2015). I assume it will still have the old IPCC reference on it though.

https://www.policeconduct.gov.uk/sit...ce_english.pdf

Other statutory guidance is here:

https://www.policeconduct.gov.uk/inv...utory-guidance