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My mother recently bought a couch from a well know furniture company, for the sake of this story lets call them SCS of Portract Lane Stockton.
She paid almost £1000 for a 2 seater and a 3 seater couch. She looked at it twice and did all the things you are supposed to do, before she made the purchase. 4 weeks later the couch arrived and very soon, after only a couple of sittings, she hated it. The problem is that when you sit on the couch, due to the design the seat cushions, they become very uneven and untidy looking, apparently this is the style. My mother who is very house proud and to be be honest a bit neurotic, did not like this look. After reading the after-sales literature for the maintenance of the cushions she learnt that in order to keep the couch looking at its best you need to 'plump' the cushions back into shape. According to the instructions from SCS this is done by picking the cushions up and shaking them back into shape.
Now, this is the problem she is faced with, my mother is 71 years old, she has a number of medical condition that means that she is incapable of following the 'plumping' procedure as defined by SCS. My mother, although did not state to the sales person she had any medical conditions at the time of purchase, she did exhibit clear signs that she was not well by having to sit down from just walking around the showroom. Signs that the Sales person clearly saw.
10:18 [mradcliffe]: My mother has now wrote 2 letters to SCS explaining that she cannot maintain the couch and she would like her money back. SCS, have unequivocally said NO. My mother, in her desperation has told SCS that they can keep the deposit she paid in cash, £210 as long as they rip up the credit agreement and come and collect the couch. SCS said NO.
I personally think that SCS at the time of purchase should have mentioned what was involved to keep the couch looking at its best so my mother could have made a fully informed decision. It is my opinion that the couch was mis-sold to my mother and SCS should hold their hand up and admit some quilt in this issue. They should then accept my mother more than generous offer and come and collect the couch, ripping up the credit agreement in the process.
It seems that the only move my mother has left is to take SCS to court to fight for her money. This is potentially throwing good money after bad...What do you think?
She paid almost £1000 for a 2 seater and a 3 seater couch. She looked at it twice and did all the things you are supposed to do, before she made the purchase. 4 weeks later the couch arrived and very soon, after only a couple of sittings, she hated it. The problem is that when you sit on the couch, due to the design the seat cushions, they become very uneven and untidy looking, apparently this is the style. My mother who is very house proud and to be be honest a bit neurotic, did not like this look. After reading the after-sales literature for the maintenance of the cushions she learnt that in order to keep the couch looking at its best you need to 'plump' the cushions back into shape. According to the instructions from SCS this is done by picking the cushions up and shaking them back into shape.
Now, this is the problem she is faced with, my mother is 71 years old, she has a number of medical condition that means that she is incapable of following the 'plumping' procedure as defined by SCS. My mother, although did not state to the sales person she had any medical conditions at the time of purchase, she did exhibit clear signs that she was not well by having to sit down from just walking around the showroom. Signs that the Sales person clearly saw.
10:18 [mradcliffe]: My mother has now wrote 2 letters to SCS explaining that she cannot maintain the couch and she would like her money back. SCS, have unequivocally said NO. My mother, in her desperation has told SCS that they can keep the deposit she paid in cash, £210 as long as they rip up the credit agreement and come and collect the couch. SCS said NO.
I personally think that SCS at the time of purchase should have mentioned what was involved to keep the couch looking at its best so my mother could have made a fully informed decision. It is my opinion that the couch was mis-sold to my mother and SCS should hold their hand up and admit some quilt in this issue. They should then accept my mother more than generous offer and come and collect the couch, ripping up the credit agreement in the process.
It seems that the only move my mother has left is to take SCS to court to fight for her money. This is potentially throwing good money after bad...What do you think?
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