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Hi Everyone,
I took out a phone on contract, and having tried for about 4 months to get used to it decided I didn't want to keep it. So I bought myself a new phone and sent the other one in to Mazuma, not aware that EE asset-monitors any contract phone for the first 6 months. They quarantined the sale, and after a huge amount of effort from me, EE and the asset management service they use, Mazuma eventually sent the phone back to me.
Today I opened the parcel to check it (my flatmate signed for it on Saturday morning), and they damaged the frame of the phone (it's actually bent from the inside outwards on one edge) and nicked the paintwork on the other side of the frame. I bet it's also no longer water resistant. The phone was sent to them in mint condition, and if I had sent it to them in this condition, no doubt they would have refused the sale anyway.
It could not have been damaged in transit as it was well-packaged and there's no other visible marks on the phone that would indicate it got knocked around - it's without any scratches/marks otherwise. Why they would have opened it in the first place I don't know - given the asset monitoring reports.
What recourse do I have now? I've emailed them, but given the fight I had had with them just to get the phone back, I'm not optimistic that this will be resolved.
Any advice would be much appreciated.
I took out a phone on contract, and having tried for about 4 months to get used to it decided I didn't want to keep it. So I bought myself a new phone and sent the other one in to Mazuma, not aware that EE asset-monitors any contract phone for the first 6 months. They quarantined the sale, and after a huge amount of effort from me, EE and the asset management service they use, Mazuma eventually sent the phone back to me.
Today I opened the parcel to check it (my flatmate signed for it on Saturday morning), and they damaged the frame of the phone (it's actually bent from the inside outwards on one edge) and nicked the paintwork on the other side of the frame. I bet it's also no longer water resistant. The phone was sent to them in mint condition, and if I had sent it to them in this condition, no doubt they would have refused the sale anyway.
It could not have been damaged in transit as it was well-packaged and there's no other visible marks on the phone that would indicate it got knocked around - it's without any scratches/marks otherwise. Why they would have opened it in the first place I don't know - given the asset monitoring reports.
What recourse do I have now? I've emailed them, but given the fight I had had with them just to get the phone back, I'm not optimistic that this will be resolved.
Any advice would be much appreciated.
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