Hello
I recently spent over £200 (via Credit Card) on fragrance from John Lewis. I made my purchase online. I am familiar with the fragrance, as I buy it regularly.
The bottle I received from John Lewis has a strange 'off' synthetic smell to it. I have checked the batch code and production code, and they match the bottle I'm currently using, so I know it hasn't been reformulated. To me, it is 'off', and I'm wondering if the bottle may been stored incorrectly prior to shipping.
I have contacted John Lewis and indicated my intention to return the fragrance for a full refund, but I notice their 'Returns Policy' excludes Beauty Products, so I'm anticipating a rejection. I am still within the period allowed to return items.
I'm really not satisfied with the purchase as there is something definitely 'wrong' with this fragrance.
Could someone advise what options are available to me as a consumer, should John Lewis reject the return.
I recently spent over £200 (via Credit Card) on fragrance from John Lewis. I made my purchase online. I am familiar with the fragrance, as I buy it regularly.
The bottle I received from John Lewis has a strange 'off' synthetic smell to it. I have checked the batch code and production code, and they match the bottle I'm currently using, so I know it hasn't been reformulated. To me, it is 'off', and I'm wondering if the bottle may been stored incorrectly prior to shipping.
I have contacted John Lewis and indicated my intention to return the fragrance for a full refund, but I notice their 'Returns Policy' excludes Beauty Products, so I'm anticipating a rejection. I am still within the period allowed to return items.
I'm really not satisfied with the purchase as there is something definitely 'wrong' with this fragrance.
Could someone advise what options are available to me as a consumer, should John Lewis reject the return.
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