Ofcom investigation concluded that EE made fundamental billing mistakes Almost 40,000 customers were overcharged around £250,000 in total EE has today been fined £2,700,000 by Ofcom for overcharging tens of thousands of its customers. The penalty is the result of an investigation into the mobile phone provider, which found that the company broke a fundamental billing rule on two separate occasions.1 First, EE customers who called the company’s ‘150’ customer services number while roaming ….

Source: EE fined £2.7m for overcharging customers – Ofcom