Julia Somerville, Gloria Hunniford and Angela Rippon explore stories where viewers feel let down by companies claiming to be the experts – discovering how a business supposed to help people manage their debts left them owing more than they had in the first place. Also today, why one woman ended up thinking her removal company was holding her possessions hostage, and the claims of a company promising to help people get rid of their timeshare are caught on camera. Does what it says stack up?

Source: BBC One – Rip Off Britain, Series 8, Episode 20